I was browsing the lot as my husband had his car in for a recall, when a salesman approached me. (Mr. Gunner) I advised him I was just browsing and I already had a salesman I had dealt with a few years back but I couldn't remember his name. The salesman never looked up my salesman and began his sales pitch. The vehicle had a dead battery so we test drove one that was suppose to be just like it. He stated he could give me a really good deal on the car so I told him to make it happen. We were supposedly making it happen on a Friday. I heard from him on Monday when he gave me the prices and ask me if we had a deal, I told him yes but I could not get there til Tuesday because I had meetings after work on Monday and would not get home til after 8pm. They close at 9pm. He advised if I did not come after 8pm, the deal was off! I had been at work since 8am! I got out of the meeting at 8pm! and drive the hour to Medina to pick up the car since he insisted I HAD to come or else. I get there and he isn't even there, he left the car with the DEAD battery in it. I couldn't even test drive it that day and I was there to take it home! I was told it would not be going home with me after all. I was very upset because here it was after 9 pm, I had over a 45 minute drive to get home. I had my daughter with me and it was way way past her bedtime. I ask another salesman if it was possible to look at who I had used several years ago, (I couldn't remember his name) he stated he could do that, and he brought me in to see him. From that point on, I told them I would ONLY buy a car from Mr. Darrell Liebe because he gave us great service prior and that was who I wanted originally. I was NOT going to buy from the other salesman, Mr. Gunner, as he dropped the ball on me and was ready to walk out of that dealership had I not found Mr. Liebe. Mr. Liebe handled the situation with courtesy and professionalism. He handled it so great that we bought 2 vehicles from him that day! I will go back to Medina Auto Mall but only if Darrell Liebe is there to take care of us. And from this day forward I will NOT forget his name :) Thank you, Mr. Liebe for making lemonade from the lemons I was given!!! Sincerely, Marie A.