Mel Hambelton Ford

They do NOT care after the sale! I chose Mel Hambelton (MH) for a variety of reasons. I needed a safe vehicle from a brand I could trust, and was referred by a family who had purchase I chose Mel Hambelton (MH) for a variety of reasons. I needed a safe vehicle from a brand I could trust, and was referred by a family who had purchased multiple vehicles from MH over the years. I had a great experience with my vehicles (I’ve bought two from MH), and ended up referring another sale. I was extremely satisfied… until a month ago. While driving through KC my vehicle stopped driving in the middle of traffic on a hill. Scary. We brought it to the nearest Ford for service, and I explained to the mechanic that surely the problem was new as I had just been serviced by MH 3 weeks prior, and at the time an inspection was completed. I received a call from the mechanic a few hours later. Both of my front struts were busted, I had zero front suspension left, and my driver’s brake, brake pad, and caliper were destroyed (causing that brake to seize). He said there was absolutely no way this was recent damage and estimated it had been there for about 2-3 months, just getting worse and worse over time. I was shocked. How did MH complete the inspection and miss it? I was certain MH would try to make this right. Fast forward nearly two weeks and countless phone calls. I couldn’t be more disheartened or disappointed. The excuses MH presented were ridiculous. “The inspection was completed strictly for the issue stated at time of service” Really? That service 3 weeks ago had been for air conditioning. How did you complete a multi-point and brake inspection, as you listed on my receipt, ONLY in regards to the AC? “The other Ford is exaggerating, trying to get your money.” So you’re saying I can’t trust other Fords except MH? I am a part of a military family. We expect to move every couple of years. I have to trust other branches… that was a huge part of the reason why I picked Ford. “Get the vehicle to OUR dealership and we’ll fix it out of ‘good will’.” It broke down in Kansas City. It would’ve cost a ridiculous amount to tow it that far, and MH wasn’t willing to pay for it. The last interaction with them was a lovely conversation with the “customer service” manager, Stan. Stan wanted to “educate” us, in a passive-aggressive threatening manner, on how MH has a team of lawyers. And he wouldn’t want us to lose more money in this situation by paying for one lone attorney to go up against a team of lawyers that deal with situations like this “all the time”. How thoughtful. The cherry on top? They make you sign an Arbitration Agreement at the time of the sale. Reader, if there’s anything you take from this post, NEVER SIGN AN ARBITRATION AGREEMENT. You essentially forfeit the right to pursue standard legal action in most instances, such as this one. Even if the dealership is in the wrong. Even if the dealership missed something on an inspection (or as it seems in this case, just didn’t complete it) and sends you out in an unsafe vehicle (had the brake seized on a highway I likely would have wrecked. Thank God that didn’t happen with my 3-year-old sister or my puppy in the car.) I made the wrong choice here… Ford isn’t a brand you can trust. Mel Hambelton isn’t a dealer you can trust. Mel Hambelton does NOT care before and after the sale, and will make you sign that Arbitration Agreement to ensure they don’t have to. More

Tony Richmond is amazing to work with! Tony Richmond was an amazing sales agent from the point I first spoke with him on the phone through my whole experience at the dealership. No high pre Tony Richmond was an amazing sales agent from the point I first spoke with him on the phone through my whole experience at the dealership. No high pressure sales tactics and a very straight shooter. He didn't waste my time and took me straight to the vehicles I requested to see prior to my visit and was very knowledgeable about all the vehicles. I would personally recommend if you are in the market for a vehicle new or used contact Tony if you want great personal service! More

awesome group to work with I had spoke with Tony Richmond on the phone about a truck and when we showed up to the dealership he had it ready for us to drive. They worked very h I had spoke with Tony Richmond on the phone about a truck and when we showed up to the dealership he had it ready for us to drive. They worked very hard with us to make sure that we went home in the truck that we wanted. I would recommend anyone to go to the dealership and give these guys a chance More

Great customer service I was amazed at how much Tony put forth effort to help try to find me a car, contacted me several times with vehicles that I might be interested in. I was amazed at how much Tony put forth effort to help try to find me a car, contacted me several times with vehicles that I might be interested in. He worked very hard to help me and had great comunication skills and you don't see this with very many sales man! I highly recommend that you look up Tony for your next car! More

Tony Richmond Is The Best!!!!! I was struggling to find a car for quite a while until I checked out Mel Hambleton. Tony made my entire experience amazing, fast and simple as possibl I was struggling to find a car for quite a while until I checked out Mel Hambleton. Tony made my entire experience amazing, fast and simple as possible! Thanks for everything!!! More

Professional and honest Tony Richmond help us in everything. He was professional and an excellent customer service. Making clear any question. Helping to make the right decis Tony Richmond help us in everything. He was professional and an excellent customer service. Making clear any question. Helping to make the right decisition and pick the right car. Thank you . More

Great customer service I was looking for a certain car and was helped by Tony Richmond he was very easy to work with and was very knowledgeable. I have not decided on which I was looking for a certain car and was helped by Tony Richmond he was very easy to work with and was very knowledgeable. I have not decided on which new vehicle I want to buy but I will recommend anyone to see Tony when buying a car. The overall experience at this dealership was wonderful. Thank you. More

Tony Richmond is a great salesman Looking for a new vehicle can be stressful, after talking with several salesman at other dealerships it was easy to see that Tony was looking for what Looking for a new vehicle can be stressful, after talking with several salesman at other dealerships it was easy to see that Tony was looking for what was in my best interest instead of a commission. More

We recently broke down in South Dakota and our repair bill k ept growing we decided to trade for a new pickup but were not happy with the dealership in Rapid city so we called Mel Hambelton Ford in Wichita and t ept growing we decided to trade for a new pickup but were not happy with the dealership in Rapid city so we called Mel Hambelton Ford in Wichita and talked to Stan and agreed to a deal at 9 pm on a Friday night the pickup was prepped with a 5th wheel hitch and a air lift system and delivered to us in Hot Springs South Dakota at 8am Sunday Stan had us call him at home and did everything possible to get us home and make us happy our thanks to him and all the help at Mel Hambelton and Bob the delivery driver they will definitely get our business More

High pressure sales and no customer service call backs. When I sat down with my salesman he asked several times and pressuring me to give him my budget even though I told him I was not able. When I did thr When I sat down with my salesman he asked several times and pressuring me to give him my budget even though I told him I was not able. When I did throw out a number he turned up his nose and scoffed at me saying "now how do you think we can get to that"? So I left...only to have him text me to blame me for misunderstanding his excitement for high pressure. Customer Service rep called the next day but when I called him back leaving two messages he won't call me back. So I assume they already sold the truck I was looking at and figured me for a lost customer. I called for a third time to ask for the customer service rep by name and the secretary said she hadn't seen him today (figuring he was on vacation) so I told her I was unhappy that he hasn't called me back to have her pause and say "Ok?" As that was normal. After a long pause, and no apology for the curtesy call back, she said "so do you want to talk with anyone else?" Nope! I'll take my business elsewhere. More