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Mel Hambelton Ford
Wichita, KS
2,206 Reviews
Mel Hambelton Ford is a family-owned vehicle dealership in Wichita, KS. We strive to provide our customers with the highest level of service through unquestioned integrity, community building, and a persistent belief that our employees should always come first. Our Sales Department boasts an average tenure of over 6 years which provides a consistently excellent customer experience. Our Service Department is one of the most advanced in the nation serving all makes and models of vehicles and more. And our Quick Lane is the largest in the country – a case study in customer and employee satisfaction for Ford dealerships across the nation.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 PM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,206 reviews
April 01, 2015
Excellent Service I have used this Dealership for over 10 years and received excellent service at all time from Tyler McMahan. He exceeds all expectation all times. I have used this Dealership for over 10 years and received excellent service at all time from Tyler McMahan. He exceeds all expectation all times. More
by rhewlett
Employees Worked With
Tyler McMahan
April 01, 2015
Third & Final Vehicle Purchase. Let me begin this review with the Sales Department. Travis has been our sales rep for all three of our vehicle purchases at Mel Hambelton. He has alwa Let me begin this review with the Sales Department. Travis has been our sales rep for all three of our vehicle purchases at Mel Hambelton. He has always been dedicated to finding us a vehicle that meets our needs and budget. On this last purchase, Travis seemed to be a little more pushy than usually but in the end was able to redeem himself. During the purchase we had some concerns about an engine noise. In order to persuade us to purchase the vehicle, Ron stepped in and offered us a 2yr/24000 mile powertrain warranty at no charge in addition to the work they were already doing on the truck. The deal seemed sweet at that point and we moved on to financing. In the finance room, we were told that we could refinance our truck at a later date when we would have more funds available for a down payment. James upgraded the powertrain warranty to the bumper-to-bumper because the vehicle we purchased was still being worked on and he wanted to make sure we were covered until we refinanced. At the time of refinance discussions, James told us that we could remove the bumper-to-bumper and go back to the powertrain warranty we had been given at no charge by Ron. Seems great, right? When it came time to refinance, we tried to get in contact with James but instead he had Austin call us. Long story short, Austin informed us that we could NOT refinance at the same terms as we had discussed with James. The car note would become shorter and all warranties would be voided. At that point, it took a personal trip to the dealership in order to get the bumper-to-bumper warranty cancelled and for them to offer us a 3yr/100000 mile powertrain warranty. Overall, James had lied to us the entire time we had been in the finance room. Kind of shocking considering we've never had an issue with James before. Prior to this purchase we would highly recommend Mel Hambelton, but now, BUYER BEWARE! Update: Since writing our review, Mel Hambelton has reached out to us to try and resolve this issue. Unfortunately, there's nothing they could do to fix the situation. **Update**This vehicle purchase has become the biggest headache!! We've had the vehicle 5 months and there's already a AC component out. Since MH was all about making things right with us before, we figured we'd reach out to them. What a joke!! To shorten up the response, we were told "had you kept the warranty you upgraded to it would have been covered." That WE upgraded to??? More like the warranty we were lied to about!!! I wouldn't recommend this place, service department, or Travis to anyone!!! More
by dzimmerman
Employees Worked With
James Shock, Travis Whisler, Austin Haase, Ronald Galliher
April 01, 2015
Would not go anywhere else! Phil Nightengale and his staff are the greatest. I am always treated with respect and professionalism. Scotty Germann, my service advisor is most he Phil Nightengale and his staff are the greatest. I am always treated with respect and professionalism. Scotty Germann, my service advisor is most helpful and takes care of things without fair. Would not go anywhere else. More
by J. Hatfield
March 31, 2015
2002 F250 Service i had never had anyone touch my truck for service since i bought it brand new in October 2001. i had your service team replace the spark plugs and do i had never had anyone touch my truck for service since i bought it brand new in October 2001. i had your service team replace the spark plugs and do a engine flush. they had an incident during that process and resolved it ASAP. i was out of the country during this and relied on the integrity of you team to do the right thing. they walked me through what happened and how they corrected the issue. very impressed. i also bought my wife a new f150 in 2014 and so far the service has been exceptional. thanks bob More
by Brgunner
Employees Worked With
none of the above
March 29, 2015
Mel Hambeton Ford/ 2015 Ford Fusion Love my Fusion!!!! It is beautiful to look at, sit in and most importantly drive. Love how it handles. Love the interactive display of the hybrid that Love my Fusion!!!! It is beautiful to look at, sit in and most importantly drive. Love how it handles. Love the interactive display of the hybrid that helps you learn how to achieve even better gas mileage. The atmosphere at the dealership is great too: they have everything to make you and your family feel comfortable such as TVs,food bar, and computers to use. The service is outstanding. The employees,managers,and owners are caring, helpful and informative. They do everything to insure your experience is great start to finish.The process is fast and efficient, but not rushed. I felt like my satisfaction was always key; their 1st goal. My Salesman was STAN BOGDAN and I can't say enough positive things about this man. He helped me though the whole process, answering all my questions. He is a great listener; hearing what I wanted, making suggestions, never rushing me though the process. In the end, the exact car that I wanted wasn't on their lot but Stan looked though Fords inventory and brought it in for me from another state. Their service department is excellent too. My new car hasn't needed servicing yet, but i have had my other cars serviced there in the past and the same rave reviews apply. Would obviously recommend Mel Hambelton Ford. If you go ask for STAN BOGDAN, you won't be disappointed! More
by SylviaT
March 25, 2015
Simply one of the best experiences I have ever had. I have bought a few cars in my time. I have always looked at the process with a particular sort of dread akin to going to the dentist for a root ca I have bought a few cars in my time. I have always looked at the process with a particular sort of dread akin to going to the dentist for a root canal or the IRS for an audit. I was expecting to spend hours upon hours of arguing and haggling as I had done so in the past and recently done so with a couple other dealerships. From my first call to when I signed on the dotted line for my 2015 Ford Escape I didn't go though any of that. The sales and finance people I worked with were pleasant and not pushy. I told them what my family and I needed and what I was able to afford. They went above and beyond with their performance. They even managed to find me a better deal after the initial deal was struck. These guys are different and in a good way. I'm definitely a Ford guy now and all my business will go through Mel Hambelton. More
by WSVin78
Employees Worked With
Mir Rahman
March 22, 2015
Awesome experience when buying my new Ford Truck!!! From the first time I contacted them and told them what I wanted, they did not rest until I was driving away with exactly what I was after. From the first time I contacted them and told them what I wanted, they did not rest until I was driving away with exactly what I was after. More
by Christopher.roddey
Employees Worked With
James Shock, Brian Sladek
March 17, 2015
Great Employees One of Mel Hambelton Ford best customer. I have a car addiction so I buy a lot of cars. I always buy from MH because of the employees are always fr One of Mel Hambelton Ford best customer. I have a car addiction so I buy a lot of cars. I always buy from MH because of the employees are always friendly. Bret is the best finance person in Wichita, Ks. Also, we only use one Salesman. Travis-he gets us the best deal. More
by LoveCars
Employees Worked With
Travis Whisler
March 17, 2015
Great friendly no pressure car dealership Comment: Awesome dealership. Excellent customer service. A++ service. Great people to work with. This is a dealership you can trust. They go the extr Comment: Awesome dealership. Excellent customer service. A++ service. Great people to work with. This is a dealership you can trust. They go the extra mile to see that you are satisfied. I will never deal with another dealership except Mel Hambelton. The only negative is they ran out of free Ice scrapers........ But they keep in contact to see how things are going with my used car.....and see if I need any help More
by Joe
Employees Worked With
Brian Sladek, Robert Kinney
March 17, 2015
Amazed and impressed Working with Stan and Mark in finance was the best choice I made! I've never bought a new car and the the hurdles they jumped for me and the amazing c Working with Stan and Mark in finance was the best choice I made! I've never bought a new car and the the hurdles they jumped for me and the amazing customer service they provided helped me beyond my wildest dreams. Stan found a car that was perfect for my growing family, shared his personal experience and even helped me with little tips along the way! Mark in finance worked his fingers to the bone to help me get what I needed and where I needed to be successful later on down the road, he didn't have good credit to work with but worked wonders with my trade in and get me on my feet. Stan has continued to impress me almost 3 months after my sale! He is always available to my needs and gets me help quickly! More
by Pearl Veit
Employees Worked With
