Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

Mercedes-Benz Manhattan - Service Center

New York, NY

4.5
44 Lifetime Reviews Review Dealership

44 Reviews of Mercedes-Benz Manhattan - Service Center

Sort by
March 03, 2021

"They kept my car for almost a month for a broken..."

- Disapponted

They kept my car for almost a month for a broken windshield wiper last year. This month, I had a flat tire and they said it would be ready the next day. Of course, it is now two days, and no one has even called me with an update. Furthermore, there was no offer of a loaner car despite the fact that I work at multiple sites in the tri- State area. It is as if they hold your car hostage. I do not understand why I pay such a premium monthly lease fee and do not actually have the car in my possession. Now I have to pay for a rental. I have been with Mercedes since 2009. I bought one car and leased two others including this one. But sadly I must terminate my relationship once my lease is up. The people who manage the service requests seem polite, but are also dismissive and evasive.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
I do not know name of my service representative
December 09, 2020

"Marco Correa is friendly and very attentive.. He kept me..."

- Berly F.

Marco Correa is friendly and very attentive.. He kept me in the loop for the whole process my vehicle was being serviced. He answered all my questions and had my vehicle ready the same day !!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
October 20, 2020

"Turn around time was a bit slow but the place is very..."

- Idris M

Turn around time was a bit slow but the place is very nice. If your car has issues under warranty I would recommend coming here. If it isn’t under warranty I’d recommend your trusted local mechanic shop to service/repair your car.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
October 14, 2020

"The service is still provided, service representative has..."

- mramathieu

The service is still provided, service representative has been very good with giving me an update on the process of the vehicle at this time

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
October 13, 2020

"Great service and good communication! They were able to..."

- Javu1

Great service and good communication! They were able to describe the problem and justify the repairs. It was an emergency situation and they tried their best to get the job done right with driver safety in mind. The check out process was easy and the car was ready to pick up when I arrived.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
October 12, 2020

"Franco was awesome in taking care of not just my car but..."

- Gino

Franco was awesome in taking care of not just my car but me as the customer as well! He took the time to ensure I am taking care of while my car is being serviced. Provided me with detailed updates and giving me a loaner went seamless. Excellent to deal with for sure. Thanks so much Franco!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
October 10, 2020

"Superb service. Diane Dingler addressed an unusual..."

- AR386

Superb service. Diane Dingler addressed an unusual problem with creativity and resourcefulness, making me feel "the best... or nothing" at the service department. Highly recommended.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
October 09, 2020

"MB's customer service is always "on point." My Service..."

- Loroach

MB's customer service is always "on point." My Service Advisor, Angelo S, is always accessible, goes above and beyond, and is just plainly awesome when I need to service my AMG ML 63. Definitely worth the money

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
October 08, 2020

"I had an amazing experience at the Mercedes Benz..."

- Kyrajwatts

I had an amazing experience at the Mercedes Benz dealership - Customer service is important, listening is imperative and common sense is priceless! As a customer my needs were put at the center of my experience. Thank you for an amazing customer experience!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Angelo and Alamin
October 06, 2020

"Katie was so great. She has handled service for me in the..."

- Kristinrahr

Katie was so great. She has handled service for me in the past and I always appreciate her kind & polite efficiently as well as her quick response.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
1
...
1 - 10 of 44 results