Mercedes-Benz Of Fredericksburg

Mr. Steve Smith has made our shopping and purchasing experience exciting and I can honestly say he made it fun. He is a down to earth, funny guy who has the ability to make you comfortable as if you hav experience exciting and I can honestly say he made it fun. He is a down to earth, funny guy who has the ability to make you comfortable as if you have known him for some time while also presenting the cars in a non-threatening no pressure manner. It was an overall pleasurable experience as compared to previous cars purchased elsewhere. We will most definitely look for Steve when we purchase the next Mercedes. It is worth noting that we decided Mr. Smith had sold us the car on the first day we met him and we promised to return and give him the opportunity to complete the sale. More

As previously stated Steve Smith was a consummate professional. He was personal and pleasant. It was Steve's demeanor and determination as a polished sales person that earned him the sale. We had ev professional. He was personal and pleasant. It was Steve's demeanor and determination as a polished sales person that earned him the sale. We had every intention of visiting several dealerships before making a purchase. However, Rosner was our first and final stop because they had the vehicle and Steve was our sales person. More

Service, personnel and the facility are all outstanding. The buying experience was made easy and pleasant from beginning to end. Customer comfort zone is more than I expected. The buying experience was made easy and pleasant from beginning to end. Customer comfort zone is more than I expected. More

Our buying experience was very pleasant and rewarding. Mr. Steven Smith was courteous and did not hesitate to share pertinent information about each vehicle. He is very knowledgeable about the various mo Mr. Steven Smith was courteous and did not hesitate to share pertinent information about each vehicle. He is very knowledgeable about the various models and the features that are available with each vehicle. In addition, he showed genuine interest in our needs and desires during our decision process. All of the staff in the service and sales area were friendly, but Mr. Smith's professionalism and personable touch is what guided us to purchase a vehicle at Mercedes-Benz of Fredericksburg. He actually stayed after hours to help us deliberate about the possible purchase and encouraged us to make the best decision for our family. We are excited and looking forward to partnering with this dealership for future maintenance concerns and purchases. More

Steven Smith was our salesperson and he was very knowledgeable about the different MB models. He asked questions that were pertinent to our car needs. He then successfully matched our wants/needs wi knowledgeable about the different MB models. He asked questions that were pertinent to our car needs. He then successfully matched our wants/needs with an E350W. He worked with us through the entire process including the financing. The final monthly payment was more than what we wanted to pay. The financing person worked with us to get the payment to where we were comfortable.They are very creative! Mr. Smith was personable and accommodating in every way, and I would recommend him to family, friends and anyone reading this review. Mercedes Benz of Fredericksburg can't be beat; the entire operation is first class. The staff was professional, friendly, and courteous. I do not believe we were the exception, I am sure everyone who walks through the door is treated the same way. Car buying was actually a pleasant experience. A note to Mr. Smith: I'll be in for my free manicures! Yes ladies, call Mr. Smith and see about free manicures! Sincerely, Bob and Penny Stevens More

Rico Ellis, sales manager, and Steve Smith were Professional, Competent, Timely, and Pleasant. Their easy going, transparent, concise manner made the transaction simple, quick and enjoyable....... Professional, Competent, Timely, and Pleasant. Their easy going, transparent, concise manner made the transaction simple, quick and enjoyable....... Pleasant. Efficient and Fair. Their way of doing business made for a great experience. After purchase issue: I had an issue once arriving home some 3 hours away. TWO IMPORTANT POINTS: 1. The issue was not due to any failure of duty on the dealership's part (sometimes things just happen). 2. Rico, the sales manager, and Steve continued to follow up and participate in the solution even though they were not really responsible. Simply darn good customer service. More

After several months of shopping around at local dealerships without any firm prospects, I was beginning to doubt that I could find the vehicle of my choice with the options in my specific price ran dealerships without any firm prospects, I was beginning to doubt that I could find the vehicle of my choice with the options in my specific price range. I decided to go down south to Fredricksburg where I met salesman Carlos Rodriguez. I knew what I wanted and the price I wanted to pay. Carlos was very pleasent and eager to work with me to meet the price that I had in my budget. After a nation wide search, Carlos informed me that the vehicle I wanted with the options had to be ordered. The negotiation was very smooth without any back and forth with him or the general manager. The vehicle was delivered within the time frame promised. Our overall experience with Mercedes Benz of Fredicksburg and Mr. Rodriguez was professional and very customer service oriented. Going a little further south allowed me to purchase my dream GLK. Thank you Carlos for making it happen. Steve G More

This dealership has a kind and friendly staff with a low pressure environment. The employees were very knowledgeable about the vehicle. They went the extra mile to make us feel welcome after traveling quite pressure environment. The employees were very knowledgeable about the vehicle. They went the extra mile to make us feel welcome after traveling quite a distance to get there. They gave us a very fair trade-in value on our existing vehicle. We would definitely recommend this dealership. More

Really enjoyed my car buying experience. I look forward to the next time I buy a car from this dealership. Boba was fantastic and really took care of all my questions and concerns. Thanks so much. to the next time I buy a car from this dealership. Boba was fantastic and really took care of all my questions and concerns. Thanks so much. More

After doing my online research, I decided to drive the 70 miles to Fredricksburg Mercedes to look at a used BMW X3. Boba, my sales adviser was competent, knew the details of the car and was pleasant to deal miles to Fredricksburg Mercedes to look at a used BMW X3. Boba, my sales adviser was competent, knew the details of the car and was pleasant to deal with. The car handled like new and I was able to get a price which more than satisfied my research and expectations. I met the service manager, toured his shop and certainly believe that they can handle any service requirements I may need. My thanks to Boba for making the car buying experience a good one. I will definitely consider Fredricksburg MB for my next car purchase. More