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Mercedes-Benz Of Kansas City - Service Center
Kansas City, MO
534 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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534 Reviews of Mercedes-Benz Of Kansas City - Service Center
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January 18, 2024
I recently moved to the area from another part of the state. I only needed an oil change but could never get through to the service department. When I called the first time I was switched from person to state. I only needed an oil change but could never get through to the service department. When I called the first time I was switched from person to person. The second time I called I was sent to new cars' When I was finally sent to the service department all I got was a voice mail. Thankfully I only wanted a maintenance issue and not stuck on the side of the road in a dangerous spot and need real help, Seems like I would be better to take the vehicle back to Columbia where I bought it, Don't see myself wanting to get any repairs done here, More
by stco131
Employees Worked With
Never talked to any employee other than phone operator, That was the problem
Helpful January 14, 2024
The service is great。People here are very welcoming，This is the best dealer I have ever seen。 is the best dealer I have ever seen。 More
by Wangmingrui888
Employees Worked With
June 03, 2023
I have a C300 2010 I purchased in 2010 in FT. Lauderdale, Fla. I moved to the Kansas City area last year and I brought in the the dealership for a tail lite bulb. upon leaving I saw this car that Lauderdale, Fla. I moved to the Kansas City area last year and I brought in the the dealership for a tail lite bulb. upon leaving I saw this car that had just been delivered sitting in the yard as I was leaving, and I decided to have a look. I ended up making the purchase. More
by ottomax
Employees Worked With
April 06, 2023
Matt in service is amazing and Josh in sales is always awesome. We really appreciate the people at this dealership and how they work to always help us out. Thank you Matt and Josh!!! awesome. We really appreciate the people at this dealership and how they work to always help us out. Thank you Matt and Josh!!! More
by Ccopeland01
Employees Worked With
Matt, Josh
August 06, 2022
Superb service. Ask for Lisa Graham. Lisa is Knowledgeable, professional and provides overall excellent customer service! Ask for Lisa Graham. Lisa is Knowledgeable, professional and provides overall excellent customer service! More
by Lhadelhopkins
Employees Worked With
Lisa Graham
July 30, 2022
Brought my car in as the battery light briefly came on. While MBKC wasn’t able to duplicate the problem, the tech did find a software fault and updated the system. Communication was good throughout and Kyl While MBKC wasn’t able to duplicate the problem, the tech did find a software fault and updated the system. Communication was good throughout and Kyle was great to work with. More
by brian.villers
Employees Worked With
Kyle Robitzsch
July 30, 2022
I brought my car in for online issues with Mercedes Me app. They discovered I also needed a tire replaced. The car was there two days. They changed the tire but , based on the paperwork I received, they d app. They discovered I also needed a tire replaced. The car was there two days. They changed the tire but , based on the paperwork I received, they did nothing to fix the online issues.. which was the primary reason for the service. I have been in touch with the Mercedes Me people and was told I need to have a factory reset. I have to wait another three weeks to get in. Not impressed with the service we received. More
by kkane24
Employees Worked With
July 29, 2022
Taking Care of Business- Provided "fast" service! Completed multiple software updates, reviewed navigation system and assisted with setting up Mercedes-Benz mobile app. Completed multiple software updates, reviewed navigation system and assisted with setting up Mercedes-Benz mobile app. More
by Big D
