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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

October 08, 2021

Staff is incredibly rude, are not welcoming and do not care about their customers. They just talk amongst themselves and disregard their customers. The whole experience was unorganized and does not make m More

by J
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Darryl Hares
Oct 27, 2021 -

Mercedes-Benz Of Tacoma responded

Good Morning, Please accept my sincerest apologies regarding your experience. Would you mind giving me a call at your earliest convenience and we can talk about what happened? Kindly, Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

October 08, 2021

Daughter & son-in-law took my car in for its recommended service. I recently moved to the Puyallup area so this was my first experience with Mercedes-Benz of Tacoma. They found a brake problem that needed More

by terry51
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Emil Zakhrabov, Jose Alberto, Darryl Hares
Oct 09, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 07, 2021

Unreasonable charges with unprofessional explanation! As first time customer felt vey uncomfortable even service manager was handling my complaint nicely! More

by Kevin jiang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica Saechao
October 07, 2021

Great service advisor (check in person). Work completed quickly and happy to get headed south befor rush hour. More

by thr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao
Oct 09, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz Of Tacoma. Please don't hesitate to reach out if you need anything else. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

October 07, 2021

Very good in helping and satisfy customers and the service is very professional and helpful More

by VYHUANGUYEN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Schoonover
Oct 07, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your feedback with us. Shannon and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

October 07, 2021

Professional, clean and friendly staff. The transaction was quick. Love love love the espresso bar. More

by MIMING8914
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Delong, Jose Alberto, Guru Bajwa
Oct 07, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

October 07, 2021

Great experience. The service was convenient, caring, and quick. Thanks. Would recommend to friends without hesitancy. More

by MOUJIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scotty, Jordan Delong, Jose Alberto, Victoria Cheney
Oct 09, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

October 07, 2021

I drove over 40 miles one way (coming from Bremerton) two days in a row to be told after 4 hours the first day that the windshield was not in then brought it back the second day and called the dealership aft More

by hayley_jorstad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amanda , Darryl Hares
October 06, 2021

The place has a nice, relaxing atmosphere. Brandon, who assisted us in purchasing the C300 Class did a very excellent job and we're very thankful. More

by EVELYNMR81113
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott, Brandon Kindle, Andrew Falsetta, Brandon Avery
Oct 06, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you so much for your wonderful review! We are thrilled that Brandon had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new C300, and we thank you for choosing Mercedes-Benz Of Tacoma!

October 05, 2021

The staff was professional and knowledgeable. The waiting area was comfortable. The repairs were completed in a quick and workman like manner. More

by VINCE.P.CLARK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
Oct 05, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz Of Tacoma.

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