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Mercedes-Benz Of Tacoma
Fife, WA
3,043 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,043 Reviews of Mercedes-Benz Of Tacoma
Verified Customer
September 30, 2021
When I arrived, there was no record of am appt. The loaner car I had requested was not available at the time from Enterprise. A LYFT was substituted. I was told I needed new tires and I declined. Upon loaner car I had requested was not available at the time from Enterprise. A LYFT was substituted. I was told I needed new tires and I declined. Upon returning to Lakewood I stopped at a tire store for an assessment and was told by the manager my tires were probably good for at least another 10,000 miles. I also own a BMW and in my opinion, the service department at BMW NW is far superior. Monika was very professioan despite my dissatisfaction. More
by JOE
Employees Worked With
Monica Saechao
September 29, 2021
I want to start by saying I love my GLC 300 and my buying experience there was perfect. However, my service experience was horrible!! I made my appointment a month ago for my 2 year service. I was told it wo experience there was perfect. However, my service experience was horrible!! I made my appointment a month ago for my 2 year service. I was told it would take 6 hours and was offered a loaner when I made the appointment. I arrived promptly at 9:00, checked in and was told my loaner would be ready in 15 minutes. After an hour and a half of waiting I spoke to a person at the counter who said they hadn't even called for the car and now myself and 2 other people were to be shuttled to Enterprise Car rentals! By the time I got to Enterprise and did the necessary paperwork it was almost 2 1/2 hours since my original check in at 9:00!! This is not acceptable!! While I love my car, with this type of service I would sadly not be inclined to buy another. The service department needs to be run like the sales department!! More
by suegoldberg
Employees Worked With
Monica Saechao, Darryl Hares
September 29, 2021
Monika at your Service Department is great! she treated me with courtesy and precision , I'm pleased. And I like the culture and atmosphere at your dealership in general too. me with courtesy and precision , I'm pleased. And I like the culture and atmosphere at your dealership in general too. More
by henrychu
Employees Worked With
Monica Saechao
September 28, 2021
Car now has a rattler and dealer is 2hrs away. When we first went to get the car, we didn’t even leave the lot before check engine light returned. Obviously test drives aren’t being preformed first went to get the car, we didn’t even leave the lot before check engine light returned. Obviously test drives aren’t being preformed More
by JUSTIN_COCH
Employees Worked With
Monica Saechao, Darryl Hares
September 28, 2021
Test drove the C300, CLA250, two BMW 3 series, and an Audi A4. I was treated well at Mercedes and made the right decision purchasing the C300. Audi A4. I was treated well at Mercedes and made the right decision purchasing the C300. More
by GRKIRK713
Employees Worked With
Andrew Falsetta, Emil Zakhrabov, Owen Stockbauer, Tyler Baxter
September 27, 2021
Just your regular everyday routine visit to the Mercedes-Benz Service Center.... In two words: Impeccable Performance. Special thanks to my Service Advisor Monica Saechao as the definition of Prof Mercedes-Benz Service Center.... In two words: Impeccable Performance. Special thanks to my Service Advisor Monica Saechao as the definition of Professional. More
by MGM323
Employees Worked With
Monica Saechao
September 27, 2021
Not the best showing. I had used MB of Seattle the Not the best showing. I had used MB of Seattle the last few years, but wanted to avoid the poor/dangerous conditions in SODO district of Seattle, Not the best showing. I had used MB of Seattle the last few years, but wanted to avoid the poor/dangerous conditions in SODO district of Seattle, so I went to MB of Tacoma this time. I had a difficult time getting through to speak to anyone about the status of my car and the amount due. Service rep had apparently left the company and I did not get a call back. My car was there for about ten days. When I picked the car up The invoice was $700 higher than estimated and that was after a military discount. One of the cosmetic things I had done was to replace the shift knob. The foil was coming off and had cut my palm. The replacement was for a newer model and not the correct on for a C32. I'll need to take it back to get the right one installed. More
by Dan W.
Employees Worked With
Monica Saechao
September 26, 2021
We have been happy with the competency of the staff and technicians at Larson Mercedez Benz. Monica in service is top notch and always makes us feel like a valued customer. technicians at Larson Mercedez Benz. Monica in service is top notch and always makes us feel like a valued customer. More
by DARKACZOR
Employees Worked With
Monica Saechao
