Mercedes-Benz Of Tacoma

The purchase of the van was so easy. We chose it over the phone. You were flexible about the money transfer and signing the documents. We didn't need to take advantage of the offer, but you were willing to d phone. You were flexible about the money transfer and signing the documents. We didn't need to take advantage of the offer, but you were willing to deliver it. Wow. More

Arnie Manansala was awesome! The entire team and experience was great! Will definitely spread the word! experience was great! Will definitely spread the word! More

Quick and easy arrival & entry into the system. Thorough explanation up front of what to expect. Timely update on service status. Quick, easy and thorough completion and explanation of the results. explanation up front of what to expect. Timely update on service status. Quick, easy and thorough completion and explanation of the results. More

I assume the mechanical portion of the service was done correctly. Low rating due to communication on pick up Called on date due for time to pick up, left message after message with request for my service correctly. Low rating due to communication on pick up Called on date due for time to pick up, left message after message with request for my service advisor to call me. Always told she was with a customer. After 5th call requested someone call me back with a pick up time so I could coordinate my ride in by a friend. I was assured the advisor or service manager would call me back within 1/2 hour. No call. Finally the telephone operator put me on hold and when she came back told me the car would be ready around 4. When I came to pick up ,there was a long line with just one person taking payment and answering questions about estimates to clients. All in favor of answering questions but not when there is a line of people waiting to pay and get their cars. I do believe the payment lady was my service advisor. Looks like they need more help as she was really working hard. I would have been fine if someone only called me back. More

This is my first time at the dealership. It was a great. Everyone was very friendly. Everyone was very friendly. More

The third time we serviced our motorhome at the Tacoma dealer and we are very satisfied with the service and communication/updates. dealer and we are very satisfied with the service and communication/updates. More

Service advisors lack mechanical experience. When I try to reach my service advisor by phone I am unsuccessful and have to leave a message I normally receive a call back from some admin person. Also, I hav to reach my service advisor by phone I am unsuccessful and have to leave a message I normally receive a call back from some admin person. Also, I have had to deal with issues being wrong with the car during mechanical work being done andI not finding out about them until I’ve picked up the car. I feel that if a technician that is working on my vehicle finds another problem with it that I should’ve been properly informed so I could’ve make a decision whether or not the vehicle should’ve had the work done on the vehicle. More

Was an excellent experience. From placing a deposit through delivery and financing, everyone was professional and prompt. through delivery and financing, everyone was professional and prompt. More

Never unswer the phone and dont call you back costumer service sucks the person supposed to call me about my car never did not going back again there service sucks the person supposed to call me about my car never did not going back again there More

Great service, wait time did not take to long. Great work on my car will be back for my next service. on my car will be back for my next service. More