Mercedes-Benz Of Tacoma

Took my Sprinter van in on a Monday for a Service A and some warranty work. Everything was done well and I picked it up Friday on time. My concern here was security. This is a very busy place with Sprin some warranty work. Everything was done well and I picked it up Friday on time. My concern here was security. This is a very busy place with Sprinter RVs parked everywhere. There is no fence protecting them from the public. The place is closed over the weekend. I've read several credible reports from around the country of people breaking into vans awaiting service and camping out for several days. I was concerned about this enough that I would have picked up my van anyway had it not been ready as promised. I don't know if this has happened a this dealer yet but would feel much more comfortable if the place was fensed in. More

I gave Shannon my wishlist for a car and she found one with everything and more on my list and even got me the best deal! She went above and beyond to help me find the perfect car and I couldn’t be more h with everything and more on my list and even got me the best deal! She went above and beyond to help me find the perfect car and I couldn’t be more happy! I highly recommend Shannon Schoonover at Mercedes-Benz of Tacoma! More

Great job, Mr. Nelson service advisor work with me from beginning to the end keeping me informed thru out the service process of my vehicle. I commend Mr. Nelson good Job and recommend MB of Tacoma! beginning to the end keeping me informed thru out the service process of my vehicle. I commend Mr. Nelson good Job and recommend MB of Tacoma! More

What can I say? I was treated as one would expect when purchasing a Mercedes. I know the process takes time and Owen took great care of us during the process. purchasing a Mercedes. I know the process takes time and Owen took great care of us during the process. More

I was at the dealership for nearly 2.5 hours for something that have taken 30 minutes. There was never any attempt of the part of the service rep, the manager of the service department, etc. to hand something that have taken 30 minutes. There was never any attempt of the part of the service rep, the manager of the service department, etc. to handle the matter expeditiously.....they just acted as if, "We'll get things done on our own time....." After I inquired numerous times of the service advisor, I was finally promised my car in 10 minutes. 40 minutes later I again let my disappointment be known. She then got the car to me in 3 minutes....as could have been done 40 minutes earlier.....and it was not washed at all. I then approached the service manager and asked what the "shop rate" was for mechanics, etc. I was told $195 per hour. I then asked him, "If your mechanic's time is worth $195 per hour WHAT IS MY TIME WORTH?!?!?" This is the view of your clients that I believe MB MUST keep in mind if you want a positive review from a customer who values his time quite apparently far more than MB recently demonstrated to me!!!!! More

Very Quickly super customer serviceVery detail anounnce Very Quickly super customer service Very detail anounnce I want e350 but everywhere deler shop no more Chris Lee find out my car quick response Very Quickly super customer service Very detail anounnce I want e350 but everywhere deler shop no more Chris Lee find out my car quick response to me and I can buy More

It was a pleasure to work with Gurlal Bajwa. First class It was a pleasure to work with Gurlal Bajwa. First class experience there. But the wait for finance was over an hour, which was way too long to wait It was a pleasure to work with Gurlal Bajwa. First class experience there. But the wait for finance was over an hour, which was way too long to wait for a straight cash purchase. More

Owen was AWESOME!! He is a great asset to the Mercedes Family....He had everything ready for me and stayed longer than expected....When my lease is up I will be back Family....He had everything ready for me and stayed longer than expected....When my lease is up I will be back More

Bad service and overpriced three visits this year kept the car all day for tires and alignment and didn’t finish the job. I had to go twice for a recall, had to talk to the service manager to get the stee the car all day for tires and alignment and didn’t finish the job. I had to go twice for a recall, had to talk to the service manager to get the steering recall taken care of. Will not be back, rather drive a longer distance for service More

Customer service was on point; everyone was friendly, helpful, knowledgeable, and supportive throughout the process of the several days needed for service and the recalls. helpful, knowledgeable, and supportive throughout the process of the several days needed for service and the recalls. More