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Mercedes-Benz Of Tacoma
Fife, WA
3,043 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,043 Reviews of Mercedes-Benz Of Tacoma
August 11, 2021
Almost everything was perfect except the online coupon for the "A service" states $50, which would be an amazing deal. Unless I missed it, it doesn't state $50 off. for the "A service" states $50, which would be an amazing deal. Unless I missed it, it doesn't state $50 off. More
by Curtis
Verified CustomerEmployees Worked With
AMANDA
August 10, 2021
I have nothing but great things to say about the sales side of this dealership. However, the service side has been steadily degrading over the last several years and this week was the final straw, I will side of this dealership. However, the service side has been steadily degrading over the last several years and this week was the final straw, I will never give this dealership another dime. After waiting 6 weeks for my appt for service, they didn't look at my van for another 4 days. Once they finally looked at it, they told me that the A/C was supposed to blow out warm humid air and as such I should come get my van. Furthermore, they used to give appropriate loaners, but now when you drop off a 12 passenger van, they have no qualms about getting you a Lyft to get you home and then keeping your van for multiple weeks. I guess other people have 12 passenger vans because they think they're cool. I have one because I need to haul that many people and not having it for extended periods of time is unacceptable. More
by Steve
Employees Worked With
Victoria
August 09, 2021
I flew in from NC to WA and I was hoping to get a better price on a used vehicle but was unable to lower the price by much. I did get a quick delivery of the vehicle and some scratches it had in WA were fix price on a used vehicle but was unable to lower the price by much. I did get a quick delivery of the vehicle and some scratches it had in WA were fixed before arriving in NC. Closing the deal with finance took all day so if they can make that process more efficient would be great. Otherwise, I would recommend the dealership. More
by ALTAMIRANO.JOHAN
Employees Worked With
Brandon Kindle, Andrew Falsetta, Emil Zakhrabov, Luda Kotova
August 08, 2021
I was moving to Tacoma for the summer so I brought my car to Tacoma Mercedes for a warranty repair that I had run out of time for completing in Eugene, OR which is where I bought my car. Eugene set it up at to Tacoma Mercedes for a warranty repair that I had run out of time for completing in Eugene, OR which is where I bought my car. Eugene set it up at the end of June and contacted Tacoma about the problem and how to get the part. I scheduled my appt. with Tacoma four weeks out - thinking that gave plenty of time to review and learn about the warranty repair/ also prep for my arrival. When I arrived during the last week of July, my advisor assigned to me wasn’t sure without paperwork from me what the problem was. I attempted to show him messages between myself and my advisor in Eugene who heard the rattle with me in the car. This wasn’t enough. I left my car as scheduled and said no worries I have the packet at home and can screenshot you the invoice/ he was also going to call Eugene. Keep in mind since the problem had already been pin pointed and replicated, with the part in it was supposed to be a 24 hour job maybe. I don’t hear from anyone at Tacoma for over 24 hours so I call to check in (car dropped off Mon. AM and it’s now Tuesday). My advisor calls me back a little later and says it’s taking a bit longer, the paperwork for the warranty and describing the problem aren’t as easy as thought. Also the advisor couldn’t get ahold of Eugene. After I get off the phone I call Eugene and talk to the advisor within three minutes. I’m told it will be cleared up and sorry about all this back and forth. Tacoma calls me that evening saying they need the car a little longer and it should be ready Wed. PM or Thurs. AM. It starts to become apparent that the rattle needs to be replicated by them in Tacoma which Eugene put tape on it to stop the rattle since I was driving so far. I mentioned the tape, videos I have of the rattle at multiple times, and a two week log of tracking the rattle. None of that I was told was needed to finish the process. I point blank am told that regardless if the sound is heard or not we will replace the dash piece especially since it’s here and we can’t send it back. Thursday I go for a day hike and receive a voicemail and text saying please call to get update on car. I call and my advisor tells me that they cannot replace this dash piece. They have tried to replicate the rattle in multiple settings, speeds, environments, etc. The next step is I can come in and drive with a tech to see if it can be replicated. They won’t take the tape off since Eugene put it on. Also note: I wasn’t given a loaner car because I didn’t buy the car from them. So I am five days without a car come Friday. I decide to pickup my car and have Eugene fix it when I am back in the Fall. It was EXTREMELY DISSAPPOINTING to find out that a luxury car company who I would think take pride in their service and customer care, let me down so much. I was flat out lied to. I know warranty claims are “picky” and tedious but this is a vehicle that is supposed to keep me safe. The rattle was very apparent as I drove to Oregon yesterday. Thank you for your time, I suggest a different Mercedes then the one of Tacoma. More
by CRICKETPANDASPIDER
Employees Worked With
Brian Nelson
August 07, 2021
You have the wrong email address...which hasn't been corrected. One would think type of information would be verified and cross checked multiple times!! corrected. One would think type of information would be verified and cross checked multiple times!! More
by MANDEEPAK
Employees Worked With
Jordan Delong, Emil Zakhrabov
August 07, 2021
I really have nothing to add. I was pleased with the service I received from the sales department, finance department, and service department. Thank you! service I received from the sales department, finance department, and service department. Thank you! More
by RAMAKAHJA
Employees Worked With
Monica Saechao, Cathy Hodges, Guru Bajwa
August 06, 2021
My Service B was very disappointing. My car came back smoking only to be returned for another day of unexpected service. I went in with a 1/2 tank of gas and it was returned to me on empty 🤬🤬🤬🤬🤬 smoking only to be returned for another day of unexpected service. I went in with a 1/2 tank of gas and it was returned to me on empty 🤬🤬🤬🤬🤬 More
by hansen17120
Employees Worked With
Monica Saechao
August 06, 2021
Amazing service always. They know how to take great care of their customers. My guy, Brian is the best !!!!!!!! Definitely recomend their service department in tacoma of their customers. My guy, Brian is the best !!!!!!!! Definitely recomend their service department in tacoma More
by MORPHZEUS
Employees Worked With
Brian Nelson
August 05, 2021
This dealership is perfect to me.The sales man was so This dealership is perfect to me. The sales man was so nice and has a perfect knowledge. I bought GLC model which was recommended by the sales man. This dealership is perfect to me. The sales man was so nice and has a perfect knowledge. I bought GLC model which was recommended by the sales man. Our all families are satisfying and happy for this car. More
by MYUNGWA
Employees Worked With
Andrew Falsetta, Chris Lee, Jose Alberto
August 05, 2021
Vehicle broken into and dealer takes no responsibilty. Repair appointment took 90 days to schedule. Repair work excellent. Technician outstanding. Management ownership and customer satisfaction lacking. Repair appointment took 90 days to schedule. Repair work excellent. Technician outstanding. Management ownership and customer satisfaction lacking. Over $1000 damage More
by kennethwong1958
Employees Worked With
Ken.- mechanic outstanding
