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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews
Call Dealership (253) 922-6820

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

December 23, 2023

One issue after another! Even the final attempt to correct all the previous failures was mismanaged. Contacted general manager and no return phone call More

by Elissa.moore14
Recommend Dealer
No
Employees Worked With
Monica Saechao, Monica Saechao
Report | Print
Dec 29, 2023 -

Mercedes-Benz Of Tacoma responded

Providing a positive experience is our top priority, Elissa, so we're disappointed to hear this. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 23, 2023

He was courteous, timely, and when he discovered, I was going to wait for six hours for my car. He got a shuttle for me, which was very very helpful. More

by EHEMMAN11
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Oscar Cerna
Report | Print
Dec 26, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 23, 2023

Everyone was very friendly! I really enjoyed my interactions with Oscar, he was extremely helpful and had a great sense of humor. More

by homebrewpub
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Oscar Cerna
Report | Print
Dec 27, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the 5-star rating! We're glad to know you had a positive experience with our team and Oscar at Mercedes-Benz of Tacoma. We look forward to serving you again! Have a great ride!

December 23, 2023

Oscar was pleasant to work with. He answered all my questions and was extremely kind. More

by CZFARRAH
Recommend Dealer
Yes
Employees Worked With
Oscar Cerna, Oscar Cerna
Report | Print
Dec 27, 2023 -

Mercedes-Benz Of Tacoma responded

Thank you for the 5-star rating! We're delighted to hear that Oscar provided you with excellent service at Mercedes-Benz of Tacoma. We look forward to serving you again! Safe travels!

December 22, 2023

Car was in the shop for 6+ weeks for a recall that I was told was a week repair. Then I got it back n was leaking fuel all over my garage n driveway. It burned 5 gallons of fuel for 17mile drive home. More

by Powderyonks
Recommend Dealer
No
Employees Worked With
Liz
Report | Print
Dec 29, 2023 -

Mercedes-Benz Of Tacoma responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 22, 2023

Randy Parrot has improved the fleet department. Communication is much better with him. You can tell he cares about his job. More

by Clove4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Parrot
Report | Print
Dec 22, 2023 -

Mercedes-Benz Of Tacoma responded

We're glad to know that Randy's efforts in the fleet department at Mercedes-Benz of Tacoma have made a positive impact. We look forward to serving you again! Have a great day!

December 21, 2023

My vehicle sat for 4 months. No one called,emailed nothing. Worst service I have ever had. Would not recommend More

by russelljoy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Oscar Cerna, Monica Saechao, Luke Stansfield, Liz Davis, Givanni Signorino, Alex Kalliainen, Randy Allen
Report | Print
Dec 24, 2023 -

Mercedes-Benz Of Tacoma responded

Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Brittany Kuranko Service Manager brittanykuranko@looklarson.com

December 21, 2023

Excellent and efficient. I'm always well taken care of by Larson's My car people for ever! More

by xheacox
Recommend Dealer
Yes
Report | Print
Dec 21, 2023 -

Mercedes-Benz Of Tacoma responded

We really appreciate you taking the time to leave Mercedes-Benz of Tacoma this awesome review, thank you!

December 20, 2023

The experience was exceptional! I could not have felt any more taken care of. Luke is my go to man forever! More

by venails63
Recommend Dealer
Yes
Employees Worked With
Luke Stansfield, Luke Stansfield
Report | Print
Dec 20, 2023 -

Mercedes-Benz Of Tacoma responded

We're so glad to know you had an exceptional experience with Luke at Mercedes-Benz of Tacoma! We appreciate your kind words and look forward to serving you in the future. Safe travels!

December 20, 2023

Everyone is warm and welcoming I was greeted with a smile by everyone I came in contact with. They make you feel like family. More

by CURTISSLIGH24
Recommend Dealer
Yes
Employees Worked With
Liz
Report | Print
Dec 20, 2023 -

Mercedes-Benz Of Tacoma responded

We're so glad to know you felt like family at Mercedes-Benz of Tacoma! It's our goal to make every visit warm and welcoming. Thanks for the positive feedback!

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