Mercedes-Benz Of Tacoma

Didn't get the service done within the day as they said when making the appointment, they said the tires were in stock in the morning then found out at 4pm, tires needed to be ordered. The vehicle was read when making the appointment, they said the tires were in stock in the morning then found out at 4pm, tires needed to be ordered. The vehicle was ready next day around 3:30pm More

Erik made my service appointment quite efficient. My car was in the shop within a few minutes of my arrival and was washed, vacuumed, and ready a few minutes earlier than I expected. Thank you for making m was in the shop within a few minutes of my arrival and was washed, vacuumed, and ready a few minutes earlier than I expected. Thank you for making my service appointment so pleasant. More

I have been coming here for two years! Eric is amazing very friendly and knowledgeable. The service station and the entire facility is extremely clean. I will continue to come here as long as my vehicle n very friendly and knowledgeable. The service station and the entire facility is extremely clean. I will continue to come here as long as my vehicle needs serviced and I will be purchasing my new Mercedes from this location as well. More

Everyone was very courteous, however check in took a full half hour. Too many cars were lined up in both lanes, I waited outside the check in parking area for a good 15 minutes. I finally was able to squea half hour. Too many cars were lined up in both lanes, I waited outside the check in parking area for a good 15 minutes. I finally was able to squeak my car into covered check parking area & proceeded inside. There were 3 people, my person Monica was the only one busy w/2 customers. It took another 15 -20 minutes to get checked in. I didn’t notice any sanitary provisions or employees sanitizing door handles etc, during covid. It was worrisome as I’m an at risk person. Employees didn’t always respect 3’-6’ distancing. More

Monica and Team were amazing once again. There is never a question they can’t answer or an issue they can’t fix. Thank you for being so helpful and making the experience enjoyable given the circumstances. question they can’t answer or an issue they can’t fix. Thank you for being so helpful and making the experience enjoyable given the circumstances. More

Chris Lee!I had a truly great experience buying my A220 Chris Lee! I had a truly great experience buying my A220 4Matic from Mercedes-Benz of Tacoma. Definitely will come back for my next vehicle and recom Chris Lee! I had a truly great experience buying my A220 4Matic from Mercedes-Benz of Tacoma. Definitely will come back for my next vehicle and recommend to my family and friends. More

Our overall experience has been good, The service dept and follow through on details has left a little to be desired. I am hopeful that will improve as our relationship develops. and follow through on details has left a little to be desired. I am hopeful that will improve as our relationship develops. More

Overall our experience was very good. Customer service reps were all friendly and explained all required maintenance fully. Despite the high cost we will continue to us Mercedes Service Department. reps were all friendly and explained all required maintenance fully. Despite the high cost we will continue to us Mercedes Service Department. More

Maybe. Not on top of it. I’m including the last couple services. Still have never gotten help on all details of car. Had an appointment, changed and next time they “ forgot” I needed that. Frankly, from b services. Still have never gotten help on all details of car. Had an appointment, changed and next time they “ forgot” I needed that. Frankly, from buying the car to service not great. More

I have issue with DEF system. I paid 2700$ to fix it. But the issue Is still existing in 3 months and now I need to pay more. It’s unacceptable the issue Is still existing in 3 months and now I need to pay more. It’s unacceptable More