Mercedes-Benz Of Tacoma

Clean environment under current covid 19. Work done under recall from MBZ and found to be correct. Erik handled the service professionally. Waited on site and car was returned clean and ready to drive. Thank recall from MBZ and found to be correct. Erik handled the service professionally. Waited on site and car was returned clean and ready to drive. Thank you! More

I had a recalled it was not taking care instead Erick said it didn't fall in the 6 month window. Or maybe just didn't want to do it. said it didn't fall in the 6 month window. Or maybe just didn't want to do it. More

Both my wife, Jane and I have 2020 models - hers 350 and mine a CRS53. Both had warranty issues but your team repaired them in a timely manner. Larry Treleven mine a CRS53. Both had warranty issues but your team repaired them in a timely manner. Larry Treleven More

Car dirty after service, metal slivers, other debris and grease. Requested a loaner car, received no advance notice of inability to accommodate or would have made other arrangements or postpone service. Tr grease. Requested a loaner car, received no advance notice of inability to accommodate or would have made other arrangements or postpone service. Transport provided was not COVID compliant. In addition to recall service I also requested required maintenance which was not performed. There is not enough room in the service waiting area to socially distance. More

The lady that set up my loaner car was great but after i had my Service B done, they took my specialty tire caps off from the passenger side tires. I called twice to leave a message with her since she only had my Service B done, they took my specialty tire caps off from the passenger side tires. I called twice to leave a message with her since she only works three days a week, and she never got back to me as to where my red Mercedes tire caps went to. More

The service department, and Jennifer in particular--were wonderful to work with. I had a convoluted Mercedes Sprinter problem--having been stranded and needing to use a non-dealer for a warrantied issue. Th wonderful to work with. I had a convoluted Mercedes Sprinter problem--having been stranded and needing to use a non-dealer for a warrantied issue. Their follow up was thorough, collaborative, and efficient. It is without reservation that I highly recommend this team. More

While they have provided decent service in the past, on my most recent visit, they refused to modify the radio settings to enable the fader, they also charged me a ridiculous $250 for a standard A service my most recent visit, they refused to modify the radio settings to enable the fader, they also charged me a ridiculous $250 for a standard A service (oil change and lube). But the icing on the cake was that upon getting home, I found they had mangled my license plate mounted on the front of the car (and the service advisor not only failed to mention it - but conveniently backed the car into the service bay, essentially assuring i wouldn't see the damage. Moving on to another dealer. More

Great experience all around. My car is older, but the dealership had the parts and was able to get the job done quickly and thoroughly. Erik was polite and expeditious. I could've found a cheaper price e dealership had the parts and was able to get the job done quickly and thoroughly. Erik was polite and expeditious. I could've found a cheaper price elsewhere, but it's worth it for the peace of mind. More

Did a great job on cleaning the car after service completed.Erik was very friendly and professional. He honored the service special Mercedes had running at the time. See him for service! completed.Erik was very friendly and professional. He honored the service special Mercedes had running at the time. See him for service! More

Justin and everyone else at the dealership were so kind and thoughtful. They met my needs and wants right from the start. I came in apprehensive but left feeling great about the experience and of course and thoughtful. They met my needs and wants right from the start. I came in apprehensive but left feeling great about the experience and of course my new car! More