Mercedes-Benz Of Tacoma

Annual service for GL550 The service drive up lanes are always a challenge but everyone is very friendly and the dealership is well maintained. Prices are at the top of the sc The service drive up lanes are always a challenge but everyone is very friendly and the dealership is well maintained. Prices are at the top of the scale but they do a professional job. More

I am completely very satisfied the way your staff ...Oscar...handles and provides customer service! Very professional and down to earth ....making me feel a at home and wanting to come back for my ca ...Oscar...handles and provides customer service! Very professional and down to earth ....making me feel a at home and wanting to come back for my cars service in the future,,,thanks guys! More

Be aware Don't lower your guard just because you are at the Mercedes-Benz dealer if purchasing a used vehicle. Just like any other used car sale man. Don't lower your guard just because you are at the Mercedes-Benz dealer if purchasing a used vehicle. Just like any other used car sale man. More

I was an out of town walk up customer I was from out of town with a motorhome on a Sprinter chassis, a headlight problem. they very quickly figured out the problem and fixed it. YAY! I was from out of town with a motorhome on a Sprinter chassis, a headlight problem. they very quickly figured out the problem and fixed it. YAY! More

Overall good experience. Brian was very helpful from start to finish. This was my first experience with this service department and it was a very good one. start to finish. This was my first experience with this service department and it was a very good one. More

Lack of oversight, follow through and critical communication We live on the East side of the state about 3 hours from the dealership so making sure that our service is complete is important so our trip over is n We live on the East side of the state about 3 hours from the dealership so making sure that our service is complete is important so our trip over is not wasted. This service would take 2 days so we booked a room in a Tacoma hotel while our Sprinter van was being serviced. When I scheduled our service I let the service rep know of our travel and the importance of taking care of our needs. We scheduled a airbag warranty replacement and I asked the rep what other service we should schedule. I let him know that we had an engine light that would randomly go on and go off, a random rough acceleration and I thought we should have our transmission fluid changed. The tech said that he would schedule the air bag change, a diagnostic and an A service. He went on to say that changing our transmission fluid was not required. We were greeted by a nice young man who clearly was new and lacking experience. Also in the check in area was a pleasant young lady (Jennifer) whom I believe was the gal I had made the appointment with. She told me she would call and let me know it there was any problems and to give me status. Later in the day I did miss a call from Jennifer. Within minutes I call her back but she didn't pick up so I left her a message to please call me. 30 minutes later I called her back and again she did not pick up so I called the service department and got status that my van was ready for pickup. I asked if there were any issues and was told that all looked good. When we picked up the van I paid the bill and the tech (young man) gave me our paperwork and wished me a good day. On our way home my wife read that there had been a exhaust repair, transmission service and brake fluid replacement and no notes about my rough acceleration problem. So we turned around and went back to the dealership to get some answers. In addition, my service indicator still read that we needed service. The young tech didn't know what to say so he called to the service garage and had me meet with a service mechanic. The mechanic was awesome! He explained to me that looked like a list of what service was done was actually a list of what he suggested. I asked him about the rough acceleration and he said that was a problem with my EGR valve and that replacing it was a warranty item. He did apologize for not resetting the warning light. So hear is my problem. 1) Why didn't the service rep know that the transmission service that I was asking about was actually due for replacement? 2) When the Jennifer called, why didn't she at least leave a message to tell me that there were items that needed to be attended to? I would have authorized that work to be done. 3) The service mechanic knew exactly why I was having rough acceleration (EGR valve). It's a warranty item, why wasn't it replaced? 4) Why didn't the service rep go over the paperwork with me after I paid the bill? I'm guessing that he lacks the experience to do so. Why isn't his supervisor providing him with more guidance? For us, 6 hours of driving, a night in a hotel, I have to schedule another visit, oh and...the engine light came on again on the way home. More

Most expensive service I have ever had. The dealership is fine, but a little expensive. Our 2013 ML350 has 4,600 miles and is like new. All we wanted was an oil/filter change and inspection. The dealership is fine, but a little expensive. Our 2013 ML350 has 4,600 miles and is like new. All we wanted was an oil/filter change and inspection. It ended up at $2,000.10 Keep in mind that it only has 4,600 miles, and has already been serviced twice. I'm probably going to trade it in on something a little less expensive to maintain. More

Outstanding First time visiting the dealership in Fife. Very impressed with the personnel, sales floor , cleanliness, service department and snack bar. Salesm First time visiting the dealership in Fife. Very impressed with the personnel, sales floor , cleanliness, service department and snack bar. Salesman, Chris Lee, was very knowledgeable and patient with all my questions and concerns. He made me feel like a welcomed guest and earned my business. I would not hesitate to recommend Chris to anyone interested in purchasing a Mercedes Benz vehicle. An asset to the organization. More

While waiting for my car, my daughter, grandson and I experienced above average customer service from Sandy Chatham. She was everything you would expect while waiting at Mercedes Benz. experienced above average customer service from Sandy Chatham. She was everything you would expect while waiting at Mercedes Benz. More

Better Experience The first time I bought a car there they had some very shady sales reps and now i went in there to purchase another car and it looks like they cleaned The first time I bought a car there they had some very shady sales reps and now i went in there to purchase another car and it looks like they cleaned house and are all about customer service and making things right. The GM Brandon helped me a lot this time around and displayed great customer service along with Jason Ewell the sales rep, they did an awesome job and I will continue to come here for future purchases. Thank guys for all your great help very much appreciated! Thank you to Troy Coachman as well, you rock man! More