Mercedes-Benz Of Tacoma

Very good service, scheduling maintenance and on time. Explained all findings, and next service date. Explained all findings, and next service date. More

I have been servicing my Mercedes’ and the one before this one at Larson Automotive. The service staff has always been professional. When I came I. In for service this time I was pleasantly surprised a this one at Larson Automotive. The service staff has always been professional. When I came I. In for service this time I was pleasantly surprised at the level of service I received from Givanni Signorino, my service advisor. In fact he went way above his call of duty when he found my lap top I had left in the lobby by mistake. He kept me informed and didn’t give up the search. I commend him for assuring me they were doing everything in order to find it. What a great employee and a wonderful citizen. Fatima More

Retrain technicians. Ensure that car is getting reset properly so that no warning lights are on after the maintenance service . Ensure that car is getting reset properly so that no warning lights are on after the maintenance service . More

This has been my dealer of choice for the past 16 years. I appreciate their customer first policy I appreciate their customer first policy More

Took a year of them rescheduling appointment. And not doing any other services. What was to be a 3 day. Change to 10 days .but actually was 16 total. Then the request for break check. Became an u And not doing any other services. What was to be a 3 day. Change to 10 days .but actually was 16 total. Then the request for break check. Became an unauthorised brake flush .missing the break pad replacement. Was sent text truck to finally be done on Friday by closing. Due to holiday I would pick up on tuesday. I arrived at 8am. Truck not ready.they sent me home without. Had to return at closing. This is my personal plumbing service vehicle. I lost 2 weeks of work not 3 days! More

I had bad experiences from past car dealerships and I thought this is one of those car salesman nightmare; however Arnie made it a positive car buying experience… no pressure, no financing negotiations a thought this is one of those car salesman nightmare; however Arnie made it a positive car buying experience… no pressure, no financing negotiations and easy in & out of the dealership More

Please have better communication. We had to go in circles to get few answers. We like the service but the communication part needs improvement We had to go in circles to get few answers. We like the service but the communication part needs improvement More

They fixed problems that other dealers didn't. They also took care of recall issues without having to be told about. They also took care of recall issues without having to be told about. More

I had to have my Windshield replaced on my 2018 GLC43 and Oscar Cerna went above and beyond to take care of me. Awesome customer service as usual. Oscar Cerna went above and beyond to take care of me. Awesome customer service as usual. More

I was told 90 minutes for a service. It took 3 1/2 hours. Why do I schedule an appointment? It took 3 1/2 hours. Why do I schedule an appointment? More