Mercedes-Benz Of Tacoma

Elizabeth Davis made my visit a positive experience with her professional attitude and knowledge. I will be coming back. her professional attitude and knowledge. I will be coming back. More

Service department did not promptly return my calls. They did not let me know when work was completed. The car was brought in for a check engine light. They check engine was not cleared when I picked They did not let me know when work was completed. The car was brought in for a check engine light. They check engine was not cleared when I picked up the car. The car was not vacuumed very well. They washed the car but the rear bumper and area around license plate not cleaned. Wheels where left dirty. More

Confusing and unprofessional. Not accurately informed on what needs to be done and what is the costs. As a result I don’t really know whether after paying $1,700.00, was worth Not accurately informed on what needs to be done and what is the costs. As a result I don’t really know whether after paying $1,700.00, was worth it. I have 3 cars and never really need to drive the Mercedes’ . I only drove it around 1,600 from the last service. But when red warning appeared I made an appointment. I disconnected the battery and had aaa brought it to the shop. AAA only spent around 3 minutes to hook the battery and drove out of my garage and loaded to his truck. After I specially told the advisor about tire light indicator that’s been there since I bought a new tire at your shop. At that time After I left the shop I immediately notified Raheem about the problem. Raheem said no problem we will take care of it. Because of personal reason, I was not able to bring it in until now. But now Raheem is gone. And now Jerry said it is too long ago. Before I came to pick up my car, I ask Liz to please check the light. Came to find out she forgot to do that. Even this time, after I left the shop, I called twice to report that the tire light indicator still on. I spoke with Yvonne, then again to Liz, I specifically told her that I am coming back for the light indicator. When I showed up, she sound like she doesn’t know why I am there. Then my car disappeared, then she was asking me if I asked someone to wash my car. It was kind of embarrassing. Like I said it was confusing and unprofessional. After spending $1,700.00 for repairs, I am still driving a Mercedes’ with warning light. The car was not even washed right. Don’t sound right. I will write to the owner and share my experience. More

Always very professional and responsive. This is a very good dealership. The staff appreciates the time of the customer. This is a very good dealership. The staff appreciates the time of the customer. More

Great customer service from the time I walk in until the time I left. I received great service . The issue I had with my car was resolved. time I left. I received great service . The issue I had with my car was resolved. More

Elizabeth Davis has always been wonderful to work with and never in the dark about anything. and never in the dark about anything. More

Easy process, low pressure, competitive pricing. Happy with the experience; would definitely buy from them again. Happy with the experience; would definitely buy from them again. More

This is about a factory recall on my 2016 MB Sprinter 3500, "open campaign 2021070007." MB mailed the notice in Aug or Sept, I called for an appointment but first available was 12/22/2022. Then, on 12/ 3500, "open campaign 2021070007." MB mailed the notice in Aug or Sept, I called for an appointment but first available was 12/22/2022. Then, on 12/16 canceled the appointment, I called immediately but the first available was 4/18/2022. Eight months is WAY too long! More

After two weeks my car being at the dealer for a water leak, install of new headlights and a battery an of course a almost 3K bill the car came out worse than when it went in!! leak, install of new headlights and a battery an of course a almost 3K bill the car came out worse than when it went in!! More

I was misquoted cost of service over the phone. When my car was in service they tried selling me new battery which was just done by my friend I bought the car from. I was told multiple stories abou When my car was in service they tried selling me new battery which was just done by my friend I bought the car from. I was told multiple stories about my service history and likely paid for something that was just done before car was passed to me. They did take some money off due to horrible experience More