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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews
Call Dealership (253) 922-6820

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

May 09, 2022

I had a great experience with the friendly staff and my appointed service rep Oscar. Best experience. More

by NATHAN49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar
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May 10, 2022 -

Mercedes-Benz Of Tacoma responded

Nathan, It's great to hear that Oscar was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz Of Tacoma! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

May 06, 2022

Customer Service may have had the best intentions; but the performance and communication was really disappointing. I have 9 Sprinter Vans, and I don't think we'll be going back to Mercedes-Benz of Tacoma More

by COREY47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica Saechao, Jerry Podgorski
Report | Print
May 12, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. SALES: Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com SERVICE: Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

May 06, 2022

Arnie was helpful, friendly, knowledgeable and made the buying experience easy!! He cared about the buyers experience! More

by LEDINGHAMD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Falsetta, Arnie Manansala
Report | Print
May 09, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Congratulations on your new vehicle! If there is anything we can assist you with in the future, please let us know. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

May 06, 2022

The gentleman that i talked to was very nice. The service was horrible! Bad work! More

by jussayknow
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar
Report | Print
May 12, 2022 -

Mercedes-Benz Of Tacoma responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. SALES: Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com SERVICE: Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

May 06, 2022

Service Advisor (Amanda) was very professional and helpful. While waiting for my vehicle, I received frequent updates on the status. Will definitely recommend Larson. More

by Randyrosen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda Hares
Report | Print
May 09, 2022 -

Mercedes-Benz Of Tacoma responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz Of Tacoma. We appreciate your business and hope to see you again soon! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

May 05, 2022

The customer service rep was outstanding but after I finished reason for being there. I had my car was towed back to the original repair shop, no one didn't let me know that the car wasn't pick until t More

by BIGCOLE18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can't remember
Report | Print
May 09, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

May 04, 2022

Had problems with my car the salesman was no help the sales manager was mean my service guy was get calm me down was so nice and helpful More

by Connpamela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica Saechao, Jerry Podgorski
Report | Print
May 08, 2022 -

Mercedes-Benz Of Tacoma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. SALES: Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com SERVICE: Jerry Podgorski Service Manager (253) 778-7326 jerrypodgorski@looklarson.com

May 10, 2022 -

Connpamela responded

You can call me at 253 921-4668

May 03, 2022

Jed, the salesman, was polite and efficient. He worked a deal that was fair to all sides. We left happy. More

by JAY-SANDI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
concierge? Nick? I;m not sure but give him 5 stars, Andrew Falsetta, Emil Zakhrabov, Jed Blanco, Victoria Cheney
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May 03, 2022 -

Mercedes-Benz Of Tacoma responded

Jay-Sandi, Thanks for your feedback on your recent visit to Mercedes-Benz Of Tacoma. I'm glad to hear that Jed was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

May 03, 2022

Amanda and the team were great found our issue and were very thorough. Thank you. More

by RDPARKS_99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
May 03, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you! Amanda and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz Of Tacoma. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

May 03, 2022

We bought our 1st Mercedes in 2021 and returned this year to trade it in for a 2022 GLS 450. Very pleased and thank you. More

by LAJOY7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lee, Jordan Delong, Jose Alberto
Report | Print
May 03, 2022 -

Mercedes-Benz Of Tacoma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience Congratulations on your new 2022 GLS 450! We will share your comments with our team, and we look forward to working with you again. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

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