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Mercedes-Benz Of Tacoma

Fife, WA

4.4
3,043 Reviews

1701-C Alexander Ave E

Fife, WA

98424

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3,043 Reviews of Mercedes-Benz Of Tacoma

December 29, 2021

They were very helpful and got me in very quickly, even though I was visiting from out of town. Friendly, professional and efficient. More

by TINEMULLEN2004
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Darryl Hares
Jan 01, 2022 -

Mercedes-Benz Of Tacoma responded

Thanks for sharing your thoughts about your experience with Mercedes-Benz Of Tacoma. We appreciate your business and hope to see you again soon! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

December 29, 2021

Mercedes of Fife has been incredible in their service performance and care of my cars! The dealership and staff certainly are highly trained, professional and caring! More

by RODMEYERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz Davis, Monica Saechao, Darryl Hares
Jan 01, 2022 -

Mercedes-Benz Of Tacoma responded

Rod, Thank you for choosing Mercedes-Benz Of Tacoma, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

December 28, 2021

Dishonesty, fixing strange figures in the P.O. changing the initial listing price, the car was 24k, 448, the sales mng secretly changed the listing price to 26k and the final price went to 31k, he also add More

by Peter
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan Delong, Jose Alberto, Jed Blanco
Dec 28, 2021 -

Mercedes-Benz Of Tacoma responded

Good afternoon Peter. Thank you for the review. Unfortunately this is inaccurate and it's important for us to tell our side so there is full transparency to the Consumer. First and foremost, our team had an amazing experience with you so this defaming review came out of left field. The sale price of the vehicle to you was as listed, $24,642.00.00 plus tax, Title and fees. Under no circumstances was the sale price ever increased to $26,000.00. The only additional amount of money that was added to your contract with your consent was GAP. Nothing more. The total amount of money you financed with interest came out to $31,300.40 over the 60 month term. Your plates will arrive within 45 days of purchase. We're 27 days since you purchased your vehicle. I called both numbers listed and look forward to hearing back. Before writing a review, please don't hesitate to reach out to your Buyers Assistant Jed or to Management and we'll be more than happy to explain line-by-line your Purchase Order. We're professional and believe in giving our clients an Excellent Customer Experience.

Dec 28, 2021 -

Peter responded

Not exactly, having scrutinized the P.O. Am very much certain of my claim. Figures were added that were not supposed to be there.

Dec 28, 2021 -

Mercedes-Benz Of Tacoma responded

Good afternoon Peter, I'm looking at your paperwork and absolutely NOTHING was added without your permission. You are more than welcome to call into the dealership or come in and we will go over it with you in person.

Dec 28, 2021 -

Peter responded

Ok. Thankyou. I choose to withdraw the review and just let the issue settle and move on. I withdraw the review and rather maintain business relationship with the company. Thankyou. Peter

December 26, 2021

We purchased a 2003 E320 and a 2014 E350 received good service from the service department so that’s why we came back. More

by hankrjk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Saechao, Jose Alberto, Darryl Hares
Dec 29, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mercedes-Benz Of Tacoma. Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

December 25, 2021

Amazed by Arnie Fabulous jobExtremely disappointed Amazed by Arnie Fabulous job Extremely disappointed regarding GM whom refused my MT legal status. After showing LLC, and utility statements still re More

by XINTRIC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Kindle, Andrew Falsetta, Emil Zakhrabov, Arnie Manansala
Dec 26, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for your feedback and kind words for Arnie. I'm sorry that we weren't able to meet your expectations overall. Please don't hesitate to reach out to me directly if you would like to discuss this matter in more detail. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

December 22, 2021

Arnie Manansala worked with us throughout our decision making process. We have appreciated his kindness, expertise, patience and follow-through during this process. As we get to know our new Metris, he More

by Nancy
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Emil Zakhrabov, Arnie Manansala
Dec 22, 2021 -

Mercedes-Benz Of Tacoma responded

Here at Mercedes-Benz Of Tacoma, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the vehicle they desire! We are glad to hear you enjoyed your experience here with Arnie. We look forward to sharing this fantastic review with him and our crew. Thank you for your business, Nancy and Gil! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

December 20, 2021

Trevor provided excellent service and advice. The service was as previously quoted and the time frame was as quoted. No complaints. More

by MARKRLEADBETTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor
Dec 20, 2021 -

Mercedes-Benz Of Tacoma responded

It has been a pleasure serving you, Mark. Quality customer service is always our number one priority, and we're happy to hear that Trevor met your expectations. Thank you again for choosing Mercedes-Benz Of Tacoma; we look forward to having you as one of our valued customers for many more years to come! Monica Saechao Service Advisor (253) 778-7326 monicasaechao@looklarson.com

December 19, 2021

Chris our sales person was amazing. Same for Brandon the manager m. They took care of us and proactively followed up. We are thrilled with our new car. More

by galyakirstine
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Kindle, Andrew Falsetta, Chris Lee, Emil Zakhrabov
Dec 20, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you so much for choosing Mercedes-Benz Of Tacoma! Congratulations on your new purchase, Kirstine! We're thrilled that you found your experience with us to be a positive one. Please let us know if we can be of any more assistance. We're always happy to help. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

December 17, 2021

The dealership offered fast efficient and wonderful service! Alexander did a great job and followed up the day after to make sure Everything was ok. More

by AaronR.barber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Falsetta, Jose Alberto
Dec 17, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for your business and this review, Aaron. We're happy to hear that our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

December 16, 2021

I worked with Alexander Jones purchasing a used Porsche that was advertised. He was honest, fair, and friendly to deal with during the negotiation and transaction. I'm enjoying the car and wish him continu More

by Dan O
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Jones
Dec 16, 2021 -

Mercedes-Benz Of Tacoma responded

Thank you for choosing Mercedes-Benz Of Tacoma, Dan. Your feedback and rating mean a lot to us. We're glad Alexander was able to help, and we hope to see you again! Brandon Kindle General Manager (253) 922-6820 brandonkindle@looklarson.com

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