Mercedes-Benz Of Tacoma

Chris Lee is the best person auto specialist I have ever dealt with. Even if I didn’t want a Mercedes I would get one because of him dealt with. Even if I didn’t want a Mercedes I would get one because of him More

My service was fine. Very friendly staff. I did have to wait 3hrs for a rental car and we weren’t real pleased with the car we received, but happy to be given a car. We had the protective coating installed wait 3hrs for a rental car and we weren’t real pleased with the car we received, but happy to be given a car. We had the protective coating installed in the front of our 550 G Wagon. Found a mistake on the hood and we’ll need to make another appointment to get it fixed. Hoping the next time will go smoother. More

Luda worked hard to find me the car I ❤️She was knowledgeable and friendly go see Luda knowledgeable and friendly go see Luda More

Alex Jones is wonderful and really took the time to help me find the perfect vehicle. He’s not only just a great salesman, he’s also very attentive to your needs and has a sweet and warm personality!! He’s me find the perfect vehicle. He’s not only just a great salesman, he’s also very attentive to your needs and has a sweet and warm personality!! He’s followed up after my purchase on Dec 04 just to see how things are going. 😁 Thank you Alex for everything!! I really appreciate you! I will recommend you if I know anyone needs a vehicle. Thanks again!! More

Excellent staff, management is stellar. You are treated like family....you are part of the Larson Family! like family....you are part of the Larson Family! More

Best service I've ever experienced in the car industry from sales to management. Always easy with the service department from sales to management. Always easy with the service department More

Outstanding service! Truly a customer focused organization. Obviously the commitment to quality is integral to every aspect of the business. organization. Obviously the commitment to quality is integral to every aspect of the business. More

Had a recall on my vehicle that brought me to the dealership on 26 August 2021. Three days at the dealership before a servicing technician decided a part had to be ordered from Germany. I wasn’t noti dealership on 26 August 2021. Three days at the dealership before a servicing technician decided a part had to be ordered from Germany. I wasn’t notified when the part arrived (due on or about 10 September), though I had called to check in early October and was told I’d be called back by the service manager to give me a update. I never received that call. I eventually drove to the dealership in late November and learned the part had arrived. When the service appointment to have the part installed occurred, I learned the part was unnecessary and the problem was my license plate cover had restricted my backup camera function (no backup camera had been the unresolved portion of the original recall). So, three days in the shop and they couldn’t figure that out and I went there months without a functioning backup camera (needlessly). More

I contacted the dealership about a Four Two and was promptly emailed back by Brandon. We arranged a time to meet, and he even spoke to the Lyft driver when we had trouble finding the dealership. Brand promptly emailed back by Brandon. We arranged a time to meet, and he even spoke to the Lyft driver when we had trouble finding the dealership. Brandon helped me navigate through the paperwork to find the best deal on the car and arrange for me to meet with his manager Jordan Delang. Jordan was professional and helpful with the financial side of the car buying. Unfortunately, I had to bring the Four Two back due to a lack of charging stations in the area I live in Seattle. Without missing a beat, both gentlemen helped me with securing a second car. I am very happy with my VW Jetta! Weeks later, I am still in love with this car! Great job Tacoma Mercedes Benz! More

Excellent customer service , welcoming greeting upon arrival, thorough review of services prior to maintenance. Oscar was outstanding. Tony Apostle, Fox Island , WA. arrival, thorough review of services prior to maintenance. Oscar was outstanding. Tony Apostle, Fox Island , WA. More