Mercedes-Benz at Long of Chattanooga

From the frist time i talked to him about a car he was very attentive,and we had not even met yet.He fulfilled our every expectation and more.He seen we got the best price and explained every stept of the very attentive,and we had not even met yet.He fulfilled our every expectation and more.He seen we got the best price and explained every stept of the contract.When our rental car was about to expire,and we had secured our contract with long mercedes.Randy and his manger provided us with a loaner(car)untill ours was ready.we will recomend Randy Francisco anytime to anyone we and will do business wit him again. More

The salesman "Will" told me the vehicle was a certifed pre-owned Mercedes C300. After having the vehicle for a month I took it to the dealer in Nashville because of brake noise. The Nashville d certifed pre-owned Mercedes C300. After having the vehicle for a month I took it to the dealer in Nashville because of brake noise. The Nashville dealer has informed me that the vehicle is not a certified pre-owned Mercedes plus it needs brakes and rotors which would have been checked during the certified pre-owned inspection. Plus, it took the dealer over a month to pay off my trade (and only after I had to go to the dealer and find out what was going on) but it took them two days to cash my down payment check. I would not recommend this dealer to anyone. GM does not return calls. More

I wanted to take the time to speak positively about the dealership and the two sales persons I dealt with. I came in with a interest in the E350 and upon entering was greeted and made to feel welcome. My i dealership and the two sales persons I dealt with. I came in with a interest in the E350 and upon entering was greeted and made to feel welcome. My inital contact was with a new saleman named Tyson and he offered me some refreshment and proceeded to answer my questions concerning the new features of the 2013 model. Tyson was very patient and put up with my laundry list of questions concerning the differences between the 2012 and the 2013. Later, when I asked a few more complicated questions that Tyson did not know he quickly found the answers and introduced me to MR.Martin. Both were very helpful and I came back the next week and bought my E car which I love dearly. In closing I was made to feel at home at the dealership and was never pressured to purchase. I would recommend to anyone considering a Mercedes to bring their business to Long of Chattanooga. More

I bought my first used car here and had it serviced here for two years. The staff was always very friendly and willing to work to resolve any issue I had. I returned here to buy my second Mercedes and dea for two years. The staff was always very friendly and willing to work to resolve any issue I had. I returned here to buy my second Mercedes and dealt with Will Addington. He was very patient as I returned on several occassions spanning a few months. Will was extremely helpful and knowledgeable. I highly recommend! More

You would expect better service from a Mercedes Dealership. However that is not the case. The quality of service at this dealership is just not typical of the quality of car that they sell. You wou Dealership. However that is not the case. The quality of service at this dealership is just not typical of the quality of car that they sell. You would think that they sell one of the worst cars on the market. They do not keep their word and this rating is just the beginning of my ability to complain to whomever will listen. I will write complaints to Mercedes Benz of America, the Better Business Bureau, The Chamber of Commerce and everyone I can think of. More

Everyone at the dealer ship was incredibly knowledgeable and helpful. I have been to the service department before with problems with my SLK and they were able to fix the problem where others could not. I and helpful. I have been to the service department before with problems with my SLK and they were able to fix the problem where others could not. I HIGHLY recommend this dealership for new purchases and also for repairs to existing autos!!!!! More