Mercedes Benz of Albuquerque

Excellent service! Couldn't be happier. Javier got the vehicle in and fixed quickly. Great service department! Couldn't be happier. Javier got the vehicle in and fixed quickly. Great service department! More

I’ve owned Audis for years and have lived in large cities such as Chicago and New York, so I’m familiar with what good dealership service looks like. Unfortunately, my experience with this dealership has bee such as Chicago and New York, so I’m familiar with what good dealership service looks like. Unfortunately, my experience with this dealership has been extremely disappointing. The staff seem uneducated about their own products and uninterested in helping customers. The service department feels lazy and disorganized, and I’ve consistently encountered long wait times and poor communication. Parts and labor are also significantly overpriced — far beyond what I’ve paid in other major markets. It feels like this dealership takes advantage of being the only Audi option in the Albuquerque area, which is frustrating for loyal Audi owners who expect a higher level of professionalism and expertise. I hope management seriously considers improving staff training, pricing transparency, and overall customer care. Until then, I’d strongly recommend looking elsewhere for service if possible. More

I was scheduled next day, which is key for me given my travel schedule! Niles, the service manager was extremely helpful as always. Jason the tech did an excellent job! travel schedule! Niles, the service manager was extremely helpful as always. Jason the tech did an excellent job! More

The Porsche service dept continues to exceed all my expectations. From Nile and Bryant to the quality of the mechanics, I am never disappointed with the work performed. Thank you POA. expectations. From Nile and Bryant to the quality of the mechanics, I am never disappointed with the work performed. Thank you POA. More

Fantastic team who keeps the customer first and represents the marque well. Excellent experience from order in June to delivery in October. These folks care about their business. represents the marque well. Excellent experience from order in June to delivery in October. These folks care about their business. More

Amazing service when I went for the first time. They offer a free hand wash with every campaign but you can decline it if you wish. They offer a free hand wash with every campaign but you can decline it if you wish. More

Audi of Albuquerque is Extremely professional. Work completed quickly. Great communication. Appreciated the video and car wash. Work completed quickly. Great communication. Appreciated the video and car wash. More

Racist management poor pay for a master master technician. Flat rate system that works out better for the manufacturer. Waiting months for parts to come in standing around with out any work.Need technician. Flat rate system that works out better for the manufacturer. Waiting months for parts to come in standing around with out any work.Need to provide thousands of dollars worth of tools to work on vehicles. Management just abuses the worker treat you like trash for a service that works out better for them then you. The alignment rack was not working due to not being able to connect to the internet causing the worker to not being able to complete the task. Supervisors and management don’t care to help you with technical problems. Then write you up for anything and if you damage any vehicle they will make you pay for damages.The worst experience I ever had working for a dealership. More

As always Freddie made the experience very passive and pleasantly personal. This kind of hospitable treatement secures me as a future customer. pleasantly personal. This kind of hospitable treatement secures me as a future customer. More

The salespeople, Tina and MK, were very helpful and professional. The selection of autos to choose from was good and although lengthy, the closing process went smoothly. Brandon was very helpful, exp professional. The selection of autos to choose from was good and although lengthy, the closing process went smoothly. Brandon was very helpful, explaining to us all the technical and accessories of the car. We already need another lesson! Overall, purchasing our new Mercedes-Benz automobile was a very good experience! More