Mercedes Benz of Albuquerque

Really went above and beyond to address my concerns and ensure my satisfaction. Highly recommend! ensure my satisfaction. Highly recommend! More

Everyone that we dealt with was excellent and took care of our every need and question. of our every need and question. More

Everything was good, Nils is good . . no other comments at this time thanks, Art G . no other comments at this time thanks, Art G More

Some of the best customer service I have experienced. Very pleased with the quality and price of the work. Staff was awesome and super knowledgeable Very pleased with the quality and price of the work. Staff was awesome and super knowledgeable More

As always, the service advisor was very polite, considerate and knowledgeable. I feel comfortable having the repairs made that are brought to my attention because of this. considerate and knowledgeable. I feel comfortable having the repairs made that are brought to my attention because of this. More

The experience was great and the follow up I received from my sales person, Jesus was excellent! from my sales person, Jesus was excellent! More

The dealership is very clean and professional. The staff are very helpful and go out of their way to assist customers. Leland is a Service Advisor and knows his business well and helps to get what The staff are very helpful and go out of their way to assist customers. Leland is a Service Advisor and knows his business well and helps to get whatever is needed done! More

It took several weeks to schedule an appointment after a driver alert warning light appeared. I was scheduled just for a diagnosis and possible software update. I live out of town and had to wait. The servi driver alert warning light appeared. I was scheduled just for a diagnosis and possible software update. I live out of town and had to wait. The service advisor said that the diagnosis would take an hour and if needed the update another hour. He then said to check back in 4.5 hours. I reminded him that I had to wait as I lived out of town. He said that he would ask if it could be expedited, it did not sound promising. He next spoke to me almost 4.5 hours later to share the results of the diagnosis. I opted not to do the repair work at that time, a loaner was required and I had scheduling conflicts. An hour later he told me that the car wash was backed up and would need at least another half hour. I said never mind I need to leave. I was able to drive away 5 hours and 25 minutes after my scheduled hour appointment. I am disappointed that there was no attempt to provide service in a timely manner. They were polite , courteous, and respectful; unfortunately not timely. More

Pleasant and professional great service team. Just what you want from an automotive service department. Just what you want from an automotive service department. More

Javier is very help and answered all question I had. He also returns calls in timely manner. He always very professional. He also returns calls in timely manner. He always very professional. More