Mercedes Benz of Albuquerque

The service department needs to be more mindful of their scheduling promptness. I understand that sometimes things can happen but we as customers also may have timelines to keep. By not doing so this can re scheduling promptness. I understand that sometimes things can happen but we as customers also may have timelines to keep. By not doing so this can really create a situation. More

Kayla always provides a high level of customer service and is very friendly. Appreciate working with Kayla because of her knowledge and if she does not know the answer she will find out from her team. and is very friendly. Appreciate working with Kayla because of her knowledge and if she does not know the answer she will find out from her team. More

Friendly and very helpful. Carlos was very knowledgable about the products on the lot. Would buy here again. Carlos was very knowledgable about the products on the lot. Would buy here again. More

Great service department. Nile ( service dept)listened and got an unusual problem solved. Very happy Nile ( service dept)listened and got an unusual problem solved. Very happy More

Yes to the dealership - they are very helpful and competent. Greg and Javier have been very kind and helpful. Mercedes Corporation at the factory needs some work. The Owner's Manual is practically wo competent. Greg and Javier have been very kind and helpful. Mercedes Corporation at the factory needs some work. The Owner's Manual is practically worthless; doesn't anybody actually QA these things? I suspect the German engineers have never encountered dust. The mats, and finishes seem to be designed for a cleanroom, not a working environment. If it is possible to install a vehicle battery-operated pest deterrent, I have not found a solution that will not potentially compromise the vehicle's electronics. Mercedes:please bring your electronics into this decade, at least. Fix the particulate filter issue, the proximity door unlock issue, the non-intuitive MBUX or whatever it is called. Still and all, this vehicle is superior to the Ford and Dodge alternatives, despite being assembled in the U.S. More

This was the 5th vehicle we've purchased from Trevor and team, and we couldn't be happier. We will continue to refer friends and family to Trevor at Audi. team, and we couldn't be happier. We will continue to refer friends and family to Trevor at Audi. More

My service representative is excellent every time I go in for service and very professional. for service and very professional. More

While driving cross-country in Dora, our Sprinter 3500 suddenly went into limp mode. There were no warning lights, no messages on the instrument panel, and no diagnostic codes showing on our OMBI unit. We suddenly went into limp mode. There were no warning lights, no messages on the instrument panel, and no diagnostic codes showing on our OMBI unit. We were able to restart the RV after about 20 minutes, and the transmission paddles began working again, but we still needed to find out what had happened. We called Mercedes-Benz in Santa Fe, hoping they could take a look. Unfortunately, they had only one service bay and told us they wouldn’t be able to see us for three weeks. Since we were already on our way home, we simply didn’t have that kind of time to wait. They suggested we try Mercedes-Benz in Albuquerque. Javier answered the phone, and I explained what we had been doing just before Dora went into limp mode. He told us to bring it in but was upfront that it might still be a few days before he could get to it. We appreciated his honesty and realistic expectations. We drove the 250 miles to Albuquerque, explained the problem in detail, and left Dora at the dealership while we checked into a hotel. Two days later, Javier called to let us know the RV was ready. Fortunately, there was nothing seriously wrong, and we were able to get back on the road. We’re especially grateful to Javier for fitting us into a busy schedule, keeping us informed, and working hard to get us moving again. After so many miles on the road, having someone set realistic expectations and then deliver on them meant a lot. More

Although it took 94 days to fix my van & despite handing it over to a senior citizen only to have it break down 278 miles later, leaving him stranded in the desert for 5 hours, in severe heat without antiqu it over to a senior citizen only to have it break down 278 miles later, leaving him stranded in the desert for 5 hours, in severe heat without antiquate shelter or water, this review is only for Javier Montez! His exemplary Customer Service is the only reason I'm not suing Freeman Mercedes-Benz for negligence. During this entire ordeal, Javier was amazing. He always took the time to listen to my rants, eased my concerns and was very sympathetic to my plight! He was always available to me and I don't have any idea how I would have gotten through this without him. It may be just car to most people but Javier knew how much our van meant to us, that it was our dream. Having it blow the engine at 28,000 was unfathomable, and Javier recognized that. I felt like I wasn't just another customer with a problem. He was consistently pleasant and professional! Freeman Mercedes is lucky to have have him as the face for your service department. Thank you Javier. Our van is still broken and is now in the hands of San Diego Mercedes-Benz. Hopefully they can fix what your service department failed to do! More

Took care of the issue. Very fast and friendly covered under warranty. Thank you so much Very fast and friendly covered under warranty. Thank you so much More