Mercedes Benz of Albuquerque

Easy drop off at the service center. Very nice folks! And love the video service explanation. Very nice folks! And love the video service explanation. More

I had a CEL on my brand new Sprinter. The service department took me in without an appointment. I was repaired and back on the road within a couple of hours. The service department took me in without an appointment. I was repaired and back on the road within a couple of hours. More

Easy and good experience. Amy made the purchasing process very smooth and easy it was very informational. Amy made the purchasing process very smooth and easy it was very informational. More

The Service Center has the most friendly and most attentive employees I have ever encountered. Our Rep there, Javier, is top notch and solved our problem quickly. I reccommend them highly. attentive employees I have ever encountered. Our Rep there, Javier, is top notch and solved our problem quickly. I reccommend them highly. More

My service tech Kayla Anderson was absolutely amazing. She is the first tech I’ve had in my 12 years of doing business with Mercedes that has given me the level of customer service a customer should recei She is the first tech I’ve had in my 12 years of doing business with Mercedes that has given me the level of customer service a customer should receive when spending the amount of money I spend to maintain my vehicles. More

Fred is great to work with as a service adviser. Service was prompt and excellent. Service was prompt and excellent. More

I have been going to Audi of Albuquerque for over 10 years and this was the first experience that I had I would call negative. My 2007 Audi went in for routine service and several rather large issues we years and this was the first experience that I had I would call negative. My 2007 Audi went in for routine service and several rather large issues were identified. There was very little follow up from the dealership to the questions I had about the issues. I requested to be called back with updates and no call back was given. I had to call in several times to get the information and re ask some of the questions. Call backs still didn’t happen. At this point I received a text saying the car was done so I went and paid and left. Due to the large issues that were identified I ended taking the vehicle to a local shop. This shop identified some of the same issues but also identified more critical repair issues. Based on this past experience I don’t know if I would return to the dealership for repair work or maintenance. I would still recommend new owners to take their cars to the dealership as the work that is done is done well. More

Terry was amazing picking up and dropping off. The tech (i cant remember his name) was great, explained it all well. The cameras were all working great. However the dashboard bluetooth was still n The tech (i cant remember his name) was great, explained it all well. The cameras were all working great. However the dashboard bluetooth was still not working, both plugged in and not. Max was great talking me through it, but it seems the Audi software is still interfering with Apple Play More

I was charged for services that were not performed. My window washer concentrate $9.19 was never done and there is a leak, filled tires and set pressures (tire pressures when i got the car back was bac My window washer concentrate $9.19 was never done and there is a leak, filled tires and set pressures (tire pressures when i got the car back was back 40 and 34 front 35 and 33). This is totally unacceptable More

Fred was my service writer. He was friendly, professional and knowledgeable. He told me what the process would be and was very clear in his communication. I also interacted with He was friendly, professional and knowledgeable. He told me what the process would be and was very clear in his communication. I also interacted with a woman (sorry don't recall her name) that helped me get into a rental car. She was also professional, friendly, and great at her job. The process was quick and efficient. Thank you Audi for the great service that I expect from this dealership. More