Mercedes Benz of Albuquerque

Customer focused professional and attentive to detail … I was very satisfied and impressed with the quality was very satisfied and impressed with the quality More

Can be difficult to get your rep to call you back. They have been very busy, but they went above and beyond to address all of my concerns. They have been very busy, but they went above and beyond to address all of my concerns. More

The two times I've been there they couldn't tell me what the $1000 MMI software update does. Your Audi help number people couldn't either, they said to call another dealer because it was a service issue. Au the $1000 MMI software update does. Your Audi help number people couldn't either, they said to call another dealer because it was a service issue. Audi's website states that the update has {some} safety related updates. If that is true, yet it's not free, that doesn't say much for Audi's safety stance does it. Also, setting yourself up for a law suit if someone were to get hurt on account of the update not being automatic. Do people really just fork over almost $1000 for something that they don't even know what it does? The items are obviously things that needed fixing or were flawed. If it's just maps then it's a simple database file, like googleMaps does for free. Also again, my steering wheel adjustment (the up and down adjustment) stopped working. It still goes in and out, but not up and down. I checked several blogs including Audizine.com, Audiworld.com, and a couple of others. Several posts said that all it needs is a gear in the steering column fixed - they also said that Audi will tell you it needs a COMPLETE new steering column for $4000! They recommended taking it to a regular mechanic. I mentioned this to the person assisting me and them seemed indifferent. One more, more, thing. Disconnect the battery and you have to take it to the dealer to get it reset? That's unacceptable. Computers have ROM memory to maintain the loss of this data. It would seem to me that Audi has this as an intentional engineering flaw to make you service it through them. For a higher end product, (at least here in the states) the service center in Albuquerque is not very personal. Oh! And the automatic part of the windows, the way they go all the way up with an extended hold didn't go up and down all the way as they are supposed to. I googled the fix when I got home and did that myself. regards, David M Jones More

Prompt service but did not wash the car upon return and had to follow up multiple times to check the status. had to follow up multiple times to check the status. More

Always great service from the service department and mechanics. The videos are great to show you what work needs to be done. mechanics. The videos are great to show you what work needs to be done. More

Thru several visits - Tom, Kip, Trevor, Daniel, and Devin were all great. Best "car dealer" experience in a long, long time. were all great. Best "car dealer" experience in a long, long time. More

Greg & Leland were top notch with their service! The entire team were extremely helpful! Great work! The entire team were extremely helpful! Great work! More

I was out of town with a new Q7 when the car developed a coolant leak. After having it towed to this dealer, the people started looking into the problem immediately and helped me to find someplace close to coolant leak. After having it towed to this dealer, the people started looking into the problem immediately and helped me to find someplace close to stay and supplied transportation to/from the hotel. The problem was diagnosed early the next morning, unfortunately it took a few days to get the parts and make repairs. Everyone did what they said would do and acted very professionally. More

The dealership’s representative Mike Gomez is 5 star. Communication has been outstanding! I never had to ask for an update—he always was the first to communicate with me the status. Communication has been outstanding! I never had to ask for an update—he always was the first to communicate with me the status. More

Excellent service department . . and I know I’ll buy my next car from one of them .. . and I know I’ll buy my next car from one of them .. More