Mercedes Benz of Albuquerque

I do not have a Mercedes. I have never been to Mercedes of ABQ - including never having service done there. I keep getting emails asking about my service experience. I have I have never been to Mercedes of ABQ - including never having service done there. I keep getting emails asking about my service experience. I have emailed back and even called Mercedes of ABQ asking them to stop - and here is another email. Please Stop! More

great service above and beyond our expectations - highly recommend this dealership and especially the service department recommend this dealership and especially the service department More

Nile provided outstanding service. He showed concern, knowledge and a dedication to customer service I have not seen at other dealerships. I look forward to a continued relationship He showed concern, knowledge and a dedication to customer service I have not seen at other dealerships. I look forward to a continued relationship with Porsche of Albuquerque service. More

20k service was great and done quickly with helpful updates. However, previous flat tire issue was not resolved. That being said although it took a 3 additional days, Paul did right and mgt approved updates. However, previous flat tire issue was not resolved. That being said although it took a 3 additional days, Paul did right and mgt approved covering a new tire to replace the one that was not fixed correctly or some other issue arose with it. Thanks Paul! More

Great experience. Dealership was very communicative and service was performed more quickly than expected which was appreciated since they were super busy! Dealership was very communicative and service was performed more quickly than expected which was appreciated since they were super busy! More

Great personnel very attentive, professional and accommodating will definitely be going back! Javier explained everything and diligently got my car in and out of service. accommodating will definitely be going back! Javier explained everything and diligently got my car in and out of service. More

everything was done in a friendly and professional manner. thank you. . i especially like the waiting area with refreshments. manner. thank you. . i especially like the waiting area with refreshments. More

fast and friendly staff, very fast service, i would go back for any future service requirements. back for any future service requirements. More

Service, as usual, was excellent and the staff was professional, as always. It is a pleasure to have my car serviced at this wonderful dealership. professional, as always. It is a pleasure to have my car serviced at this wonderful dealership. More

Absolutely unacceptable service at this dealership. I’ve had better service at a wind shield shop. Was there for almost five hours when an apparent multi point inspection was done on my GLE 350, to be I’ve had better service at a wind shield shop. Was there for almost five hours when an apparent multi point inspection was done on my GLE 350, to be told everything looks good (including brakes). They changed the oil and completed a software update. Two days later, the brake lights come on. Extremely difficult to get advisor to return my call. Took two weeks. Returns call and says to bring it in. Find out the brakes are at 3mm and need to be replaced. Response from advisor was “my guy should have told be about that when you were in last time”. Could go on, but point being service was garbage. Especially when this is supposed to be a “luxury dealer”. This is not a case where you get what you pay for. Will never return. Would rather go to walmart mechanic. More