
Mercedes Benz of Albuquerque
Albuquerque, NM
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Paul Franchini stayed in touch and made sure my car was ready on time! Even came in on the weekend to make sure it was buttoned up and ready to go. Appreciated the video walkthrough that was texted. App ready on time! Even came in on the weekend to make sure it was buttoned up and ready to go. Appreciated the video walkthrough that was texted. Appreciated the quality of the car wash afterwards too, looked new! More
Do not return phone calls in timely manner. Response took 2 weeks. Had issue after regular maintenance. Mercedes GLE 350 software update and oil change. 2 days later, tire pressure lights and b Response took 2 weeks. Had issue after regular maintenance. Mercedes GLE 350 software update and oil change. 2 days later, tire pressure lights and brake lights came on. Called advisor to ask about these issues. Took 2 weeks to respond. Tried calling advisor back to schedule an appointment. Has not responded in 3 days. This type of service may be expected at a low end dealer, not a Mercedes dealership. Unsatisfactory. More
Steve, the only guy I spoke with, was excellent! Very helpful and kind. Mr. Pond, shuttled us to Uptown was the same. Thank you to them both, Very helpful and kind. Mr. Pond, shuttled us to Uptown was the same. Thank you to them both, More
A quick, efficient process. Had a custom Mercedes built and shipped, my experience with everyone was pleasant from the moment I walked in to inquire about the cars originally. Had a custom Mercedes built and shipped, my experience with everyone was pleasant from the moment I walked in to inquire about the cars originally. More
Timely, prompt, polite, accommodating the allotted time for repair. The dealership is fun to be in with coffee, and sodas and water. Nice peoples all around. for repair. The dealership is fun to be in with coffee, and sodas and water. Nice peoples all around. More