Mercedes Benz of Albuquerque

Nile as always just takes care of everything. .hopefully he gets that raise he deserves! .hopefully he gets that raise he deserves! More

I had the worst experience with the service department. I paid 124000 for a gle63s 2021 in March. The brakes were bad and making noise. Brought the vehicle back to service and they try to charge me over 21 I paid 124000 for a gle63s 2021 in March. The brakes were bad and making noise. Brought the vehicle back to service and they try to charge me over 2100 dollars for brakes. The brakes were done back last year with the previous owner. For me they should it change it again under the parts warranty. Well after complaining they cleaned the brake pads and rotors and tried to charge 489 for that job. I wouldn’t recommend them to my worst enemy. Porche service can’t find parts for my taycan my wife and I waited for over 5 months still no parts. I ended up selling the vehicle taking a lost and buying a panamera from Colorado. The fear I have is after paying so much for a vehicle the service department either can’t fix the vehicle or try to up charge the services to you. For vehicles over 150k it should be no service fees More

Nice communication on progress of my appt. Leland kept us informed and offer to have us taken somewhere if we needed. Leland kept us informed and offer to have us taken somewhere if we needed. More

The service department has improved leaps and bounds over the last few months. I was used to not getting replies on emails and voice mails. Paul is communicative and excellent at getting answers to question the last few months. I was used to not getting replies on emails and voice mails. Paul is communicative and excellent at getting answers to questions I have. He takes the time necessary to make me feel appreciated as an Audi customer. Management also seems to be doing the work necessary to keep up with the demand and take over assisting the service advisors when necessary. More

Service repr. Nile, he is always courteous and professional. I always recommend him to my other Porsche owners. Nile, he is always courteous and professional. I always recommend him to my other Porsche owners. More

Great service by Nile at Porsche. I find him to be organized and helpful. He also returns phone calls which is rare. He has helped me in a timely manner getting my CPO fixed. While I find him to be organized and helpful. He also returns phone calls which is rare. He has helped me in a timely manner getting my CPO fixed. While I still have some technology issues, he tries his best to help me and find the proper person to fix the issue. More

Great service! However, took much longer than I was told to get the car and my paperwork was wrong 30 days post completion of the lease. However, took much longer than I was told to get the car and my paperwork was wrong 30 days post completion of the lease. More

Getting an appointment is always difficult with multiple calls. The actual service was very good. calls. The actual service was very good. More

Paul Franchini is the best Service Advisor I have ever interfaced with. He is helpful, kind, empathetic and knowledgeable. He has helped me with my 2014 A6 TDI a couple of times now. interfaced with. He is helpful, kind, empathetic and knowledgeable. He has helped me with my 2014 A6 TDI a couple of times now. More

Excellent service and communication. I would advise, if you want feedback in the future from me, not to require word minimums. I would advise, if you want feedback in the future from me, not to require word minimums. More