Mercedes Benz of Albuquerque

I would have like dit better if I was able to have a loaner vehicle. loaner vehicle. More

Felicia in Finance and Judy at the Front Desk and Javier in Service have been exceptional with regard to Customer Service. V/R, Douglas Moorehead in Service have been exceptional with regard to Customer Service. V/R, Douglas Moorehead More

I am always very happy with the Service Center. Except One Thing: The Service Center is expensive. Therefore, I just wish the Service Center would vacuum and wash the car after the work is done. Except One Thing: The Service Center is expensive. Therefore, I just wish the Service Center would vacuum and wash the car after the work is done. The experience would make the customer feel a lot better when leaving. More

Javier did an excellent job in trying to accommodate our needs during the servicing of our vehicle needs during the servicing of our vehicle More

Nile Reneker did a wonderful job of providing us with emergency service during our extensive road trip this summer. He accommodated us into his busy schedule, provided a clear explanation of the problem emergency service during our extensive road trip this summer. He accommodated us into his busy schedule, provided a clear explanation of the problem, and allowed us to continue our trip with a minimum interruption. This gave us the confidence to proceed with our trip. We are very grateful for his service. More

The service dept was excellent Niles was fabulous and i was happy with the work perfomed was happy with the work perfomed More

Sales and Finance, Eric in sales and Jon in Finance are very helpful people. Very nice atmosphere and a great place to shop very helpful people. Very nice atmosphere and a great place to shop More

Paul was helpful and resolved all but one issue. He has a plan to address the outstanding one. He has a plan to address the outstanding one. More

Steve was excellent to work with would have been nice to get the van washed after a 1300$ service though get the van washed after a 1300$ service though More

Do not return phone calls in timely manner. Response took 2 weeks. Had issue after regular maintenance. Mercedes GLE 350 software update and oil change. 2 days later, tire pressure lights and b Response took 2 weeks. Had issue after regular maintenance. Mercedes GLE 350 software update and oil change. 2 days later, tire pressure lights and brake lights came on. Called advisor to ask about these issues. Took 2 weeks to respond. Tried calling advisor back to schedule an appointment. Has not responded in 3 days. This type of service may be expected at a low end dealer, not a Mercedes dealership. Unsatisfactory. More