Mercedes Benz of Albuquerque

Nile is fantastic! He is the only reason we use the dealership for all maintenance and repairs. He is the only reason we use the dealership for all maintenance and repairs. More

Didn’t receive a response on questions I had on two occasions. Unfortunately I got a crack in my windshield shortly after receiving the car and I sent a requested for information on how to get it repai occasions. Unfortunately I got a crack in my windshield shortly after receiving the car and I sent a requested for information on how to get it repaired. I had to follow up to make sure it was received and then found out it would be 35 business days until there would be a response from the third party company MB of Alb contracted with to get the windshield replaced. Still waiting for that response. More

Salesman was very knowledgeable about the car he sold us .Tech was great on teaching on how to use equipment. .Tech was great on teaching on how to use equipment. More

The service agent and booking were great. Aside from a 40k maintenance on my sprinter, I had a concern on front bumper sensors being way too sensitive. This complaint was not addressed we Aside from a 40k maintenance on my sprinter, I had a concern on front bumper sensors being way too sensitive. This complaint was not addressed well. The agent had no clue if the tech addressed the issue or why he want able to. I insisted to speak with the tech directly and then I got the full story. I think the agent should speak themselves with the tech, so they are knowledgeable about what was done, and why. It’s not enough to read out loud line items on the service receipt. More

Nile worked with me to find the correct part, get it ordered and make an appointment for installation. He repeatedly called me back in a timely manner with updates during this process. ordered and make an appointment for installation. He repeatedly called me back in a timely manner with updates during this process. More

Ralph Armstrong has sold us two cars during the past year. He is excellent. He follows up and does everything he says he will do. A trait in short supply today. year. He is excellent. He follows up and does everything he says he will do. A trait in short supply today. More

Both service writers, Lionel and Davis, were great. Also, work was done quickly and the follow through from Lionel was exactly as expected. Also, work was done quickly and the follow through from Lionel was exactly as expected. More

Nile did a great job! He was able to fix my issue and provide quick answers. He was able to fix my issue and provide quick answers. More

Had a very positive experience with David McMasters in the service department with my oil change the service department with my oil change More

I have worked with Leland for years and he is exceptional! So service oriented and kind. Very easy to work with and gets the job done! exceptional! So service oriented and kind. Very easy to work with and gets the job done! More