Mercedes Benz of Albuquerque

Everything from the initial phone call, to dropping my vehicle off, receiving the call back after diagnosis, to the pick up and explanation of repairs and warranty coverage was absolutely superb. David in vehicle off, receiving the call back after diagnosis, to the pick up and explanation of repairs and warranty coverage was absolutely superb. David in service was awesome. More

The greatest outstanding professional customer service of performance I have ever experienced. This is above a 5star rating performance I have ever experienced. This is above a 5star rating More

I prepaid for 4 tires and scheduled a day and a time to install them. I was told it will take one hour. I had to wait more than 3 hours. install them. I was told it will take one hour. I had to wait more than 3 hours. More

Very courteous service rep and attentive excellent service was very happy with the service that was performed service was very happy with the service that was performed More

David and Max provided awesome service with the purchase and technology. Devon did a great job in the finance department. and technology. Devon did a great job in the finance department. More

Very good customer service from sale to concierge. Communication was very important with Nathan to find out when new stock came on. Extremely Satisfied on learning how to use the features on the car Communication was very important with Nathan to find out when new stock came on. Extremely Satisfied on learning how to use the features on the car. Max was very patient explaining/setting up the car for my wife. All in all, a good day to purchase a Mercedes! Only one item that would of been nice is a military/ veteran credit similar to other dealers in the area. I.E. BMW, and Ford. Or courtesy first oil change service. It the little things that bring out the best in a dealership and customer relationship. One note, Nathan, Max, and Devon were the folks we worked with to purchase our car. I give them five stars. I do not know who Trevor Skaggs or Anthony Jio listed in this survey. More

Paul is a great service advisor! ! This dealership has been having HUGE problems for the last two years. Paul is giving me the confidence to go back to the dealership and send friend ! This dealership has been having HUGE problems for the last two years. Paul is giving me the confidence to go back to the dealership and send friends there also. More

Everyone provided professional service, except that my car was not washed. When I made the appointment, I was told that it would be washed. car was not washed. When I made the appointment, I was told that it would be washed. More

Excellent service call. Always take care to f my vehicle and keep me informed. Love when the service matches the quality of the car. Always take care to f my vehicle and keep me informed. Love when the service matches the quality of the car. More

I was in for scheduled 75k maintenance. I was able to make the appointment within a week of my call. I was signed in promptly and the work was completed in the exact two hours quoted. Oh, I was able to make the appointment within a week of my call. I was signed in promptly and the work was completed in the exact two hours quoted. Oh, and the chai tea in the waiting room was great! More