Mercedes Benz of Albuquerque

The service tech was good. However, it is impossible to get anyone in Audi service on the phone. I was once able to leave a message but no one called me back. This is a major s However, it is impossible to get anyone in Audi service on the phone. I was once able to leave a message but no one called me back. This is a major source of frustration and ended up taking 5 months to get my car in for service after 1st calling in Oct, appt scheduled for Feb and due to unforeseen circumstances, I had to cancel (but couldn't reach anyone to do so) and was finally seen in March. I wonder if my rotors would have needed to be replaced if I were able to get in for service in Oct or Nov when I first called. In Feb, I left a message for the Service Manager to call me, wrote him a letter and then wrote the overall Manager a letter to complain about no one over answering the phone. I am a 20+ year Audi owner with 10 Audi's in our family. This is not the kind of service I have ever experienced in CT or WI. I will be hard pressed to buy another Audi, although I have loved my cars, due to the unresponsive service department. More

Willing to work with you in every ways possible and great on letting us know the status of their service. on letting us know the status of their service. More

Very helpful tech support in setting up my new Audi. Easy purchasing and finance process. My new car was really clean on pickup, and I’ve been enjoying it. Easy purchasing and finance process. My new car was really clean on pickup, and I’ve been enjoying it. More

Friendly, efficient, spotless dealership and restroom, I believe they take care of my car and me. They don't oversell or undersell. Example, Even though my Q5 has 40,000- miles, they recommend that on my ne believe they take care of my car and me. They don't oversell or undersell. Example, Even though my Q5 has 40,000- miles, they recommend that on my next visit I will want to get new tires. More

Fred was courteous and helpful when I brought my car in for the first service. He kept me informed as to when the car would be ready. for the first service. He kept me informed as to when the car would be ready. More

We drive down from Santa Fe to get a new Audi key programmed.which took 2 weeks out to schedule. Next the agent who was to call us when it was done didn’t. The complimentary wash never happened and programmed.which took 2 weeks out to schedule. Next the agent who was to call us when it was done didn’t. The complimentary wash never happened and insult to injury… the plastic and paper Matt’s were still in the car when we went to take it. And you know what that key cost to purchase and program. 4 hours later. What’s going on down there? Now if I were interested in purchasing a new Audi… your sales department would’ve been all over us. More

Professional and always courteous and helpful. I service my car there. While it’s very expensive, they do good work I service my car there. While it’s very expensive, they do good work More

The staff was wonderful. They took care of my urgent repair in a timely manner They took care of my urgent repair in a timely manner More

Great experience and great car. I recommend giving them a try. Ask for John . Thanks I recommend giving them a try. Ask for John . Thanks More

Amy and Max were a big help. We wanted to upgrade our Audi a3 and got into a s3. Amy is such a kind hearted down to earth person and we appreciated all her help in the shopping e We wanted to upgrade our Audi a3 and got into a s3. Amy is such a kind hearted down to earth person and we appreciated all her help in the shopping experience. Max is super informative about all the new features on the s3. He gave a tutorial on everything and even showed us the little secrets on the s3. All in all we had a great experience shopping for a new car and I’m happy with the service Audi offered. More