
Mercedes Benz of Albuquerque
Albuquerque, NM
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Took to long and Pricing kept changing. Fixed one problem and created 2 more that I had to pay for. Still left with a problem but afraid to take it back. Fixed one problem and created 2 more that I had to pay for. Still left with a problem but afraid to take it back. More
Scheduling the service on my Q3 was not easy, website was down, and I had to call 3 times before someone answered the phone. The service itself was a breeze! Love my Audi! down, and I had to call 3 times before someone answered the phone. The service itself was a breeze! Love my Audi! More
The service advisor was great but it seemed to take an inordinate amount of time to get car repairs completed. I believe such delays could have been better explained and/or communicated. I was left gu inordinate amount of time to get car repairs completed. I believe such delays could have been better explained and/or communicated. I was left guessing as to why there were delays but believe they just couldn't handle the workload in the service area. My car was in the shop from 3/16 through 4/9 with some, but certainly not all, delays partially caused by insurance adjuster approval. More
Leland Haun was prompt to schedule my service request and was polite and professional when I arrived to check in my car. It was a pleasant experience and I hope he serves as my Service Advisor in the future. was polite and professional when I arrived to check in my car. It was a pleasant experience and I hope he serves as my Service Advisor in the future. More