Mercedes Benz of Albuquerque

Excellent service. Fred listened to my concerns, kept me informed throughout the repair process and completed all repairs the same day. I was provided a loaner vehicle Fred listened to my concerns, kept me informed throughout the repair process and completed all repairs the same day. I was provided a loaner vehicle as well. More

Took a long time to check in. Service took a long time to complete. Waited a long time for shuttle. Car was not washed after service Service took a long time to complete. Waited a long time for shuttle. Car was not washed after service More

There aren't enough words to describe how fabulous my experience was at the dealership to repair my car which took over two months. My service representation, Javier Montes, stayed in touch a few times a experience was at the dealership to repair my car which took over two months. My service representation, Javier Montes, stayed in touch a few times a week (minimum) with pictures and updates on the progress of my repair, which was sizable. It was an insurance claim, and the adjuster had nothing but great things to say about the technicians and especially Javier's professionalism. Ten stars! More

Pleasant and professional staff. I’d highly recommend to anyone who’s interested in a certified, pre-owned luxury vehicle. I’d highly recommend to anyone who’s interested in a certified, pre-owned luxury vehicle. More

Took a month to get appointment for annual service. Oil change and filter cabin filter usual checks, no issues. Took less than 2 hours including washing. Bill over$700!! Just got offer from Lexus deal Oil change and filter cabin filter usual checks, no issues. Took less than 2 hours including washing. Bill over$700!! Just got offer from Lexus dealership for exact service for our lexus $280. More

Helpful and attentive. Client service is exceptional. Felt like a priority and received exactly what I wanted. Client service is exceptional. Felt like a priority and received exactly what I wanted. More

Leland is a gem! Always takes care of my needs and concerns pertaining to my car or my mother's. And John Pond (transporter) did a wonderful job of dropping me off Always takes care of my needs and concerns pertaining to my car or my mother's. And John Pond (transporter) did a wonderful job of dropping me off at the office and picking me up later in the day. We had a great visit on both drives. Super Guy!!! More

Wow, if I could give a ZERO star rating, I would for today’s supposed Service Appointment. First, why are online appointments made available via the website when Service Advisors are not able to access today’s supposed Service Appointment. First, why are online appointments made available via the website when Service Advisors are not able to access that information? I made an appointment online weeks ago, received several text reminders from Mercedes-Benz, and on my arrival 30 minutes early was told that online appointments were neither valid or visible via the Servive Advisor’s computer. I was told I might have to wait ALL day to be fit in to their booked service schedule. WOW, poor poor customer service. I had booked online for a Service A appointment for my 2022 Metris, not complicated, basically a glorified oil and filter change and vehicle check. On my check-out invoice my Metris was identified 3 times as a SPRINTER, not once as a Metris. WOW, poor, poor attention to detail. Finally, after leaving my Metris, I never received a call or text regarding the status of my vehicle after my call to the Service Advisor 5 & 1/2 hours later. When I decided to just come in to check on the status another hour later, I found out my Service Advisor was actually gone for the day due to “illness”. My vehicle was not ready for another several hours, and the paperwork was simply in a stack on my Service Advisor’s desk. No problem taking my credit card though for the inflated price oil and filter change. Beautiful showroom and waiting area, but poor customer service. This is my second Mercedes, it will likely be my last. More

I was traveling through the area and my Sprinter service indicator came up suddenly. Steve was able to get us in the very next day and the service preformed in a half day. Very grateful for the quick and indicator came up suddenly. Steve was able to get us in the very next day and the service preformed in a half day. Very grateful for the quick and friendly service. My only comment was pricing. I found the cost of a service to be high and service was done that I clearly stipulated I did not want to pay for - example top up the DEF fluid for almost double the price I can buy it. Otherwise, Steve was great and got us on our way as quickly as possible. More

Servicing of my vehicle was performed to my satisfaction. Leland provided succinct descriptions of the work done. Prior to the servicing he also arranged for a technician to accompany me on a test drive so Leland provided succinct descriptions of the work done. Prior to the servicing he also arranged for a technician to accompany me on a test drive so that I could demonstrate a particular gnarly issue on my vehicle. More