Mercedes Benz of Albuquerque

The service from the minute I walked in until I picked up my car was excellent! my car was excellent! More

I am absolutely thrilled with the exceptional service I received at Mercedes Benz of Albuquerque! The team went above and beyond to ensure my windshield replacement was done with precision and care. The cu received at Mercedes Benz of Albuquerque! The team went above and beyond to ensure my windshield replacement was done with precision and care. The customer service was top-notch, and I was truly impressed by the friendly atmosphere and professionalism of the staff. What stood out to me was the reliability, trustworthiness, and seamless experience. Javier, my service advisor, was outstanding - genuine, thorough, and a consummate professional. He made sure I felt confident and informed throughout the entire process. I would highly recommend Mercedes Benz of Albuquerque to anyone, even driving from El Paso, TX, because the service and peace of mind are worth it. The team's dedication to getting it right the first time is unparalleled, and my motorhome has been running and handling better than ever. Please extend my sincerest gratitude to Javier and the entire support staff for their hard work and dedication. They truly deserve a 5-star rating! Thank you again for an exceptional experience! More

Scheduling was easy and straightforward, communication was good, and service quality is always top notch. was good, and service quality is always top notch. More

Javier and his team were super kind and professional. They even delivered our van. Thank you very much for going the extra mile (literally). They even delivered our van. Thank you very much for going the extra mile (literally). More

Javier is really help and explains everything clear and concise. Always returns calls when messages are left. concise. Always returns calls when messages are left. More

Mercedes of Albuquerque were easy to schedule with, friendly and helpful, would use them again for future service needs friendly and helpful, would use them again for future service needs More

Very good. I have always had good service for Javier when I take my cars in, I have always had good service for Javier when I take my cars in, More

Great service, great staff, car recall issues corrected as needed. Shuttle service was very good and drivers were pleasant. as needed. Shuttle service was very good and drivers were pleasant. More

Very professional and easy to work with. I was not pressured to buy any additional financing products or warranties. I was treated very well and all my questions were answered promptly with I was not pressured to buy any additional financing products or warranties. I was treated very well and all my questions were answered promptly with honesty. I would gladly do business with the dealer again. More

This is my first time at this dealership. I was impressed that we were able to get service on our motorhome on short notice and the Javier went out of his way to help and make it happen. Onl I was impressed that we were able to get service on our motorhome on short notice and the Javier went out of his way to help and make it happen. Only problem - it was promised to be finished in the morning (supposed to start on it at 7:00 am) and when I called and texted Javier at 11:30, 12:00, and 12:30 to find out status I got no response. I finally had to call the main number and get to the service department who put me on hold for over 20 minutes before Javier answered. The service was completed and paperwork finalized around 3:00 pm which forced me to change my travel plans for the day. More