Mercedes Benz of Albuquerque

Christian always does a thorough job and keeps us apprised of progress. thanks to all the team apprised of progress. thanks to all the team More

Blake and Fred were really great and extremely helpful! Each were prompt, insightful, and both went above just basic customer service to provide an elevated level of service. Each were prompt, insightful, and both went above just basic customer service to provide an elevated level of service. More

The service advisor demonstrated poor customer interaction when my wife reported that the windshield washer sprayer didn’t work during our recent trip, and we had not used it previously. Despite o interaction when my wife reported that the windshield washer sprayer didn’t work during our recent trip, and we had not used it previously. Despite our car being less than a year old, she was told that there may a charge of over $200.00 depending on the repair. This took her aback, and me when told, that cost was one of the first things presented considering the age of the car and warranties still being in place. When the car was returned, the service advisor reported that the windshield washer was empty. When she told him that I purposely filled it for our trip, he abruptly responded “well, it was empty” — not very tactful when dealing with her. More

Excellent service! Couldn't be happier. Javier got the vehicle in and fixed quickly. Great service department! Couldn't be happier. Javier got the vehicle in and fixed quickly. Great service department! More

I’ve owned Audis for years and have lived in large cities such as Chicago and New York, so I’m familiar with what good dealership service looks like. Unfortunately, my experience with this dealership has bee such as Chicago and New York, so I’m familiar with what good dealership service looks like. Unfortunately, my experience with this dealership has been extremely disappointing. The staff seem uneducated about their own products and uninterested in helping customers. The service department feels lazy and disorganized, and I’ve consistently encountered long wait times and poor communication. Parts and labor are also significantly overpriced — far beyond what I’ve paid in other major markets. It feels like this dealership takes advantage of being the only Audi option in the Albuquerque area, which is frustrating for loyal Audi owners who expect a higher level of professionalism and expertise. I hope management seriously considers improving staff training, pricing transparency, and overall customer care. Until then, I’d strongly recommend looking elsewhere for service if possible. More

I was scheduled next day, which is key for me given my travel schedule! Niles, the service manager was extremely helpful as always. Jason the tech did an excellent job! travel schedule! Niles, the service manager was extremely helpful as always. Jason the tech did an excellent job! More

The Porsche service dept continues to exceed all my expectations. From Nile and Bryant to the quality of the mechanics, I am never disappointed with the work performed. Thank you POA. expectations. From Nile and Bryant to the quality of the mechanics, I am never disappointed with the work performed. Thank you POA. More

Fantastic team who keeps the customer first and represents the marque well. Excellent experience from order in June to delivery in October. These folks care about their business. represents the marque well. Excellent experience from order in June to delivery in October. These folks care about their business. More

Amazing service when I went for the first time. They offer a free hand wash with every campaign but you can decline it if you wish. They offer a free hand wash with every campaign but you can decline it if you wish. More

Audi of Albuquerque is Extremely professional. Work completed quickly. Great communication. Appreciated the video and car wash. Work completed quickly. Great communication. Appreciated the video and car wash. More