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Mercedes Benz of Albuquerque
Albuquerque, NM
4,073 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,073 reviews
September 25, 2026
It took more than six weeks to get an appointment for routine service. This is my fifth Audi. I would think that you would be more responsive to loyal customers. routine service. This is my fifth Audi. I would think that you would be more responsive to loyal customers. More
by FSEGOTTA
Verified CustomerEmployees Worked With
Javier Montes
September 23, 2026
Service was fine. Staff was kind. The service took longer than the 3 hours they quoted me, which I already thought was a very long time for the yearly maintenance chec Staff was kind. The service took longer than the 3 hours they quoted me, which I already thought was a very long time for the yearly maintenance check up, and my car didn't even get washed in that time. Disappointed in those little things. More
by TMJEWELL2
Employees Worked With
Javier Montes
September 23, 2026
KAYLA WAS AMAZING. SHE VERY FRIENDLY AND SHE ALWAYS GOES ABOVE AND BEYOND TO MAKE SURE WE ARE SERVED WITH THE HIGHEST SERVICES. THANK YOU KAYLA FOR EVERYTHING YOU DO. SHE VERY FRIENDLY AND SHE ALWAYS GOES ABOVE AND BEYOND TO MAKE SURE WE ARE SERVED WITH THE HIGHEST SERVICES. THANK YOU KAYLA FOR EVERYTHING YOU DO. More
by ERIC BANUELOS
Employees Worked With
KAYLA ANDERSON., Javier Montes
September 18, 2026
The service department needs to be more mindful of their scheduling promptness. I understand that sometimes things can happen but we as customers also may have timelines to keep. By not doing so this can re scheduling promptness. I understand that sometimes things can happen but we as customers also may have timelines to keep. By not doing so this can really create a situation. More
by KATCT64
Employees Worked With
Javier Montes
September 18, 2026
Kayla always provides a high level of customer service and is very friendly. Appreciate working with Kayla because of her knowledge and if she does not know the answer she will find out from her team. and is very friendly. Appreciate working with Kayla because of her knowledge and if she does not know the answer she will find out from her team. More
by J Iafornaro
Employees Worked With
Kayla Anderson
September 17, 2026
Yes to the dealership - they are very helpful and competent. Greg and Javier have been very kind and helpful. Mercedes Corporation at the factory needs some work. The Owner's Manual is practically wo competent. Greg and Javier have been very kind and helpful. Mercedes Corporation at the factory needs some work. The Owner's Manual is practically worthless; doesn't anybody actually QA these things? I suspect the German engineers have never encountered dust. The mats, and finishes seem to be designed for a cleanroom, not a working environment. If it is possible to install a vehicle battery-operated pest deterrent, I have not found a solution that will not potentially compromise the vehicle's electronics. Mercedes:please bring your electronics into this decade, at least. Fix the particulate filter issue, the proximity door unlock issue, the non-intuitive MBUX or whatever it is called. Still and all, this vehicle is superior to the Ford and Dodge alternatives, despite being assembled in the U.S. More
by NUTHGHAIL
Employees Worked With
Greg Harris, Javier Montes
September 17, 2026
This was the 5th vehicle we've purchased from Trevor and team, and we couldn't be happier. We will continue to refer friends and family to Trevor at Audi. team, and we couldn't be happier. We will continue to refer friends and family to Trevor at Audi. More
by ALIBARID74
Employees Worked With
David Sierra, Trevor Skaggs
