Mercedes Benz of Albuquerque

They had our service done when promised. Have parts on order. Should be good when we take it back. Thanknyiun Have parts on order. Should be good when we take it back. Thanknyiun More

Very easy to drop off and pick up of my car. Only issue was that I asked that the coolant be checked and topped off but no where was that written on my receipt of the work performed Only issue was that I asked that the coolant be checked and topped off but no where was that written on my receipt of the work performed More

I like that the technician sent a video explaining what was done to the vehicle. was done to the vehicle. More

Took my Cayenne for it first service. As always Nile and everyone in service was friendly and professional. Thank you all for an excellent job. As always Nile and everyone in service was friendly and professional. Thank you all for an excellent job. More

Great friendly customer service my car needed a recall part replaced. Excellent communication and friendly environment. part replaced. Excellent communication and friendly environment. More

Excellent service by Javier Montes. He was able to get us in quickly and get our repair done promptly and correctly. Communicates quickly and effectively and was able to address get t He was able to get us in quickly and get our repair done promptly and correctly. Communicates quickly and effectively and was able to address get the repair done right. More

I have been taking my cars to Porsche of Albuquerque for twelve years. The service department is excellent and I can honestly say that I have never had a single negative experience there. I always wait fo twelve years. The service department is excellent and I can honestly say that I have never had a single negative experience there. I always wait for my cars unless it's something major that requires them to stay there. The waiting area is very pleasant, although they always seem to have cooking shows on the tv. More

Great friendly customer service my car was in and out they even did a recall part at the same time as my oil change. they even did a recall part at the same time as my oil change. More

I took my car in. I had an appointment for a routine service. The service agent was very professional. I waited in the lobby while my car was being serviced. My ca I had an appointment for a routine service. The service agent was very professional. I waited in the lobby while my car was being serviced. My car had a minor oil leak. I scheduled a repair visit. Everything was fine. More

Horrible. Little to no moral integrity on doing right by the cusotmer. Blaming others, feigning ignorance. On top of all of this, faulty workmanship and parts. Little to no moral integrity on doing right by the cusotmer. Blaming others, feigning ignorance. On top of all of this, faulty workmanship and parts. We brought our 2016 Spriter 2500 into MB of ABQ in early May 2026 to fix a coolant leak, which they actually did fix. However, we were forced into MB of Hilton Head less than two weeks later due to a rattling noise. MB of HH told us there was a sheared bolt causing the problem and that specific bolt was installed by MB of ABQ (the technician showed us the specific part number and the dealership name on the MB of USA portal). Turns out we had to pay more than twice as much to HH to address the faulty work of ABQ. When we called ABQ about it, they said to open a case with MB USA, which we did. That went nowhere. ABQ blamed previous work at a non-MB shop, which had nothing to do that specific sheared bolt, even though HH told us that ABQ probably over tightened the bolt. This is a long story but suffice to say do not ever expect this dealer (and HH) to adhere to any sort of warranty they supposedly offer and do not ever trust them to do right by you or admit fault. They will not. MB USA is just as a bad. Will never buy another Sprinter. In all, we are out over $7K between the two dealers. We (ignorantly thinking they still cared) sent a detailed letter to both dealerships explaining what happened, what we were told, and what the MB service and parts warranty says, and yes, it was ignored, with no reply. Javier was especially dissapointing because he was very nice in our conversations and at least "pretended" he cared when we called to inquire about the issue afterward, but I suspect he was brow beaten by management to feign ignorance and blame someone else so they wouldn't have to reimburse us. Or maybe it was just all an act. These dealerships DO NOT CARE. DO NOT TRUST THEM TO STAND BY THEIR WORK. More