Mercedes Benz of Albuquerque

Excellent service always. My vehicle was serviced in a very timely manner. Service staff with excellent communication skills and very pleasant My vehicle was serviced in a very timely manner. Service staff with excellent communication skills and very pleasant More

Here we go yet again. Considering I do not own a Mercedes, asking me to rate THIS dealership is rather a waste of my time. The five plus reminders (who?)I received for Considering I do not own a Mercedes, asking me to rate THIS dealership is rather a waste of my time. The five plus reminders (who?)I received for the service, coming from a combination of "Freeman Mercedes" (who?), Audi of Albuquerque (don't have an Audi, either, TWO strikes now, plus half another strike for a Saturday email telling me to come in TOMORROW for my appointment (hmmmmm), a random text from a New Jersey phone number that only says "upcoming appointment reminder" with no additional information, and a few actually useful contacts ends up high on my frustration scale. Yet you get the make correct below. Just. Wow. The fact that it is not a new issue and never seems to be addressed is just 'special'...the only thing I can type without resorting to expletives. The word counter as I type this that gets in the way of the typing is 'special' as well. Not being able to view service department staff although this idiot survey notes I was in for service is just lovely. "View all employees" does not work at all. Really, hire a competent programmer, please. The actual service was as always perfect, facilitated and conducted by consummate professionals. THAT gets 5 stars! More

At the last contact, I was told the car was on recall. I was called to have the work done. The person taking the call said she would order the part and notify me when it arrived. I'm still waiting. No I was called to have the work done. The person taking the call said she would order the part and notify me when it arrived. I'm still waiting. No call. More

Blake did a great job as my service rep and really communicated well. Definitely a positive service experience! communicated well. Definitely a positive service experience! More

Mk was great from start to finish helped locate a suv, picked me up at the airport and had a wonderful experience at the dealership.would definitely buy another car or have service done picked me up at the airport and had a wonderful experience at the dealership.would definitely buy another car or have service done More

Easy to schedule appointment. . Work was done to perfection. I picked up a clean car and was on my way. . Work was done to perfection. I picked up a clean car and was on my way. More

Excellent customer service. Service advisor Javier always kept his up to date on repairs to our GL350. It runs great now! Service advisor Javier always kept his up to date on repairs to our GL350. It runs great now! More

Sales staff was friendly, knowledgeable, and not pushy. I appreciate a salesperson who is not pushy. The dealership was clean and welcoming. I appreciate a salesperson who is not pushy. The dealership was clean and welcoming. More

Outstanding service , felt well taken care of. The curtesy car that was offered to me until my vehicle was completed was so helpful and appreciated. The curtesy car that was offered to me until my vehicle was completed was so helpful and appreciated. More

I have both our Porsche Macan S and Audi A5 serviced at Mecedes Benz of Albuquerque Dealerships. The Service Advisors at both are outstanding. They accommodate scheduling very easily and keep you informe Mecedes Benz of Albuquerque Dealerships. The Service Advisors at both are outstanding. They accommodate scheduling very easily and keep you informed on progress and issues throughout the visit. We always have a great experience with the advisors and the Service Department. More