Mercedes Benz of Albuquerque

Mixed experience. Great reception and gave me a ride home. Nice people. As far as the actual service….let’s just say, I’m not impressed. Especially with how much I got Great reception and gave me a ride home. Nice people. As far as the actual service….let’s just say, I’m not impressed. Especially with how much I got charged. Came in for a B service. Also asked to check a few things and I had a tail light out. Well they didn’t even acknowledge the things I asked about and didn’t mess with the tail light either. They did however, refill my Def tank (for 72 dollars) and give me a new wiper blade (for 80 dollars). Both of which I was never asked about. How can they see I need def on the screen but not the 3 brake light errors they had to clear once they started it up? I am not impressed. Let alone now my horn doesn’t work at all. I was just gonna let it all lie and forget about it but yall keep hounding me for a review so now you got it. I am no happy with my service. I’m happy with the people but yall are lacking in several areas. I’m mainly upset about the Def refill costing 72 bucks when I can do it myself for 25 and the wiper blade. I didn’t even ask for that stuff. That’s shady no matter how you wanna try and look at it. What are you gonna do about my horn? I feel like yall should have caught that tail light too. Now I have to come back in and deal with all the transfers and all that again. Not really how I’d like to spend my free time. More

Fred Echaves in service department was very helpful, as he is consistently. This service dept. is always exceptional. he is consistently. This service dept. is always exceptional. More

The Porsche service team does good work but takes a long time to finish. Also very expensive. time to finish. Also very expensive. More

Fred was great to work with. He was able to get me scheduled quickly and get the work completed in a timely manner. He was able to get me scheduled quickly and get the work completed in a timely manner. More

The sales representative was attentive and provided ‘Top Notch’ service. We were very impressed with experience. Notch’ service. We were very impressed with experience. More

They are always efficient, perform the work well and explain the work that was done thoroughly. explain the work that was done thoroughly. More

Always a good experience w the service team at Albuquerque Audi . Loaner car experience is “strigent” Albuquerque Audi . Loaner car experience is “strigent” More

Fred was great to work with. He was able to get me scheduled quickly and get the work completed in a timely manner. He was able to get me scheduled quickly and get the work completed in a timely manner. More

Very satisfied with the treatment I received from service. Always respectful and try to be as efficient as possible getting my vehicle in and out. service. Always respectful and try to be as efficient as possible getting my vehicle in and out. More

This is the main service center/dealership for all Audi maintenance in the Albuquerque area. I recently brought my car in for warranty work and for a recall on tires. maintenance in the Albuquerque area. I recently brought my car in for warranty work and for a recall on tires. More