Mercedes Benz of Albuquerque

Very understanding and helpful in explaining what was done to my car. Can't beat the service. done to my car. Can't beat the service. More

Very friendly staff and very welcoming. However, after 3 weeks in the shop my car's problem was still not fixed. Three weeks seems excessive. I wasn't waiting for parts which I know can However, after 3 weeks in the shop my car's problem was still not fixed. Three weeks seems excessive. I wasn't waiting for parts which I know can take time. I was just waiting for the technician to locate and fix the problem. It took a month for me to get an appointment in the first place and this too seems excessive. More

We really enjoyed the staff at Porsche of Albq, but after the sale of the car was complete, the car was transported to our home in Texas the following week, I was very frustrated by the lack of communication the sale of the car was complete, the car was transported to our home in Texas the following week, I was very frustrated by the lack of communication. My salesperson did not answer texts promptly, if at all, despite having his mobile number on his business card. I had to ask repeatedly for the paperwork to be emailed to me after signing. This took 8 days. I had to call to find out when my car might be delivered, and then had no notice when a separate driver was picking up my trade in. Overall I am giving this review 4 stars only because the staff was very nice and enjoyable, and I absolutely love my new Taycan 4S. Really the experience rates very average at 3 stars. More

There are no loaner cars available. We had to pay for two weeks of rental and Uber rides. Similar situation occurred with services in February of this year. We paid $3,285.07 in Febr We had to pay for two weeks of rental and Uber rides. Similar situation occurred with services in February of this year. We paid $3,285.07 in February and $1,784.98 in March for a total of $5,070.05. For as much money we paid for the services, car rental and uber rides, I feel a car loaner should had been available. We also drive a Mercedes and a BMW in San Diego and always had a loaner available during service at these dealers. Overall, I have been somewhat disappointed with Mercedes of Albuquerque experience. More

Great customer service, convenient loaner vehicle, efficient diagnostic team, prompt to give updates on service provided. efficient diagnostic team, prompt to give updates on service provided. More

I’ve had the same, friendly faces taking care of me and my car since my purchase and I especially appreciate the courtesy, considerate treatment and clarity. my car since my purchase and I especially appreciate the courtesy, considerate treatment and clarity. More

I always return to M-B for annual tuneups and repairs because I know the service staff is knowledgeable and will have legitimate parts. However, like physicians and hospitals, there is no monitor of cont because I know the service staff is knowledgeable and will have legitimate parts. However, like physicians and hospitals, there is no monitor of control on the cost the dealer charges me each time. Exorbitant costs for every minor check and repair. I ask: why does the ABQ dealer charge so much? Because they can……? R. H. Haladay BobHaladay@comcast.net 5059480221 More

Excellent service department. Quality staff. I Am always treated with a smile, full attention, and care. Quality staff. I Am always treated with a smile, full attention, and care. More

Your dealership is always clean and welcoming. The employees are helpful, professional, and friendly. I highly recommend this dealership. The employees are helpful, professional, and friendly. I highly recommend this dealership. More

Service is consistently excellent and friendly. This is a place where the customer is still put first! This is a place where the customer is still put first! More