Mercedes Benz of Albuquerque

Mercedes’ always fits me in right away, takes great care of my car, and is professional and communicative throughout the process. of my car, and is professional and communicative throughout the process. More

Service experience itself was excellent. Having to wait SIX WEEKS for a service appointment is completely unsatisfactory and unacceptable for a premium brand. What if waiting six weeks for t Having to wait SIX WEEKS for a service appointment is completely unsatisfactory and unacceptable for a premium brand. What if waiting six weeks for the issue for the service caused damage to my car? I love my car but I have to consider service when I buy my next car. Having to wait for service has been a problem at your dealership for some time & pre-dates COVID. More

Was able to get in within a day and service was quick and car was ready that afternoon. Will certainly be back. car was ready that afternoon. Will certainly be back. More

Very understanding and helpful in explaining what was done to my car. Can't beat the service. done to my car. Can't beat the service. More

Very friendly staff and very welcoming. However, after 3 weeks in the shop my car's problem was still not fixed. Three weeks seems excessive. I wasn't waiting for parts which I know can However, after 3 weeks in the shop my car's problem was still not fixed. Three weeks seems excessive. I wasn't waiting for parts which I know can take time. I was just waiting for the technician to locate and fix the problem. It took a month for me to get an appointment in the first place and this too seems excessive. More

There are no loaner cars available. We had to pay for two weeks of rental and Uber rides. Similar situation occurred with services in February of this year. We paid $3,285.07 in Febr We had to pay for two weeks of rental and Uber rides. Similar situation occurred with services in February of this year. We paid $3,285.07 in February and $1,784.98 in March for a total of $5,070.05. For as much money we paid for the services, car rental and uber rides, I feel a car loaner should had been available. We also drive a Mercedes and a BMW in San Diego and always had a loaner available during service at these dealers. Overall, I have been somewhat disappointed with Mercedes of Albuquerque experience. More

Great customer service, convenient loaner vehicle, efficient diagnostic team, prompt to give updates on service provided. efficient diagnostic team, prompt to give updates on service provided. More

I’ve had the same, friendly faces taking care of me and my car since my purchase and I especially appreciate the courtesy, considerate treatment and clarity. my car since my purchase and I especially appreciate the courtesy, considerate treatment and clarity. More

I always return to M-B for annual tuneups and repairs because I know the service staff is knowledgeable and will have legitimate parts. However, like physicians and hospitals, there is no monitor of cont because I know the service staff is knowledgeable and will have legitimate parts. However, like physicians and hospitals, there is no monitor of control on the cost the dealer charges me each time. Exorbitant costs for every minor check and repair. I ask: why does the ABQ dealer charge so much? Because they can……? R. H. Haladay BobHaladay@comcast.net 5059480221 More

Excellent service department. Quality staff. I Am always treated with a smile, full attention, and care. Quality staff. I Am always treated with a smile, full attention, and care. More