
Mercedes Benz of Albuquerque
Albuquerque, NM
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The service department is always friendly and helpful as well as efficient! I always have a good experience. So sorry I cannot remember the employee who I worked with. well as efficient! I always have a good experience. So sorry I cannot remember the employee who I worked with. More
Yesterday was the first time I had a chance to work with Ralph in the Audi service area. He is very professional and knowledgeable. He even called to let me know that my car was ready...a rare thing indeed. Ralph in the Audi service area. He is very professional and knowledgeable. He even called to let me know that my car was ready...a rare thing indeed. More
This is one of the friendliest and informed Audi service departments I have ever dealt with. (My Q5 is my third Audi) Getting to know the staff well enough to trade jokes and restaurant tips. I have work departments I have ever dealt with. (My Q5 is my third Audi) Getting to know the staff well enough to trade jokes and restaurant tips. I have worked with both David and Ralph. What a great team. You are more on time than I am! More
I stopped in to have something looked at, so the tech could be prepared for a future visit. Tony facilitated this and Robert the tech went above and beyond and repaired the issue and completed the AEM re could be prepared for a future visit. Tony facilitated this and Robert the tech went above and beyond and repaired the issue and completed the AEM recall while I waited. There efforts are truly appreciated! Please rank both of them for their outstanding service! More
Left two messages on Monday for Wednesday service that were not responded to (wanted to add detailing or reschedule to when I could). When I checked in, I asked my representative if he got my messages an were not responded to (wanted to add detailing or reschedule to when I could). When I checked in, I asked my representative if he got my messages and he said he did not. Result is that I have to bring my car in twice instead of once..... All other aspects of my service were great! More