Mercedes Benz of Albuquerque

Worst service department especially Leland Just bought a s63 from out of state took it to Mercedes to have an inspection done since I have a small arbitration window with the seller. Leland in Just bought a s63 from out of state took it to Mercedes to have an inspection done since I have a small arbitration window with the seller. Leland informs me that the Mercedes is a section 8 vehicle with a voided warranty because of a aftermarket intake, chip and tune. It was disclosed as intake only by the seller and I am unable to find anything where it had been chipped or tuned prior. The vehicle has only 18k miles. I call Mercedes and they have no record of section 8 on the vehicle and they state the warranty is still in full effect. So I call back to Leland and I ask him for proof the vehicle is section 8 and that warranty is voided. He states that he can not help me he just now put it in section 8 himself and I will have to wait to get the information directly from Mercedes once it’s processed. That is completely different then what he told me from the beginning and a weasel way of doing business. He could’ve showed me what had been done and been honest by telling me he was now going to void my warranty himself not that it had previously been voided. Beware if you bring your car to Leland he will fight for his commission which are much larger if the service bill is paid by the customers instead of the manufacturer. This is a common problem with heavily commissioned based service writers. But it usually boils down to their moral compass and Leland’s is pointing towards his wallet. More

Kudos to Mr. Haun! I had my ML350 window shield replaced and B service completed in one day, I even received a loaner car. Mr. Leland Haun always provides SUPERB and PR I had my ML350 window shield replaced and B service completed in one day, I even received a loaner car. Mr. Leland Haun always provides SUPERB and PROFESSIONAL service everytime I walk through the doors for the last twelve years. More

Service Jace has always been a great help in service we always see him for help he goes above and beyond even un the snallest situations. Jace has always been a great help in service we always see him for help he goes above and beyond even un the snallest situations. More

Wonderful experience purchasing a new GLC 300 Mercedes Joe and C.J. made purchasing a new vehicle enjoyable. My husband and I usually purchase cars together and this was my first time by myself. Joe was v Joe and C.J. made purchasing a new vehicle enjoyable. My husband and I usually purchase cars together and this was my first time by myself. Joe was very helpful going over the entire systems of the car. Lots of gadgets!! All paperwork was maticulously executed and done in a timely fashion. I will send referrals. More

Have been waiting over a year on service recall Mercedes notified me of a recall, I was told to make an appointment when parts came in. This took months, then I took it in and they were the wrong p Mercedes notified me of a recall, I was told to make an appointment when parts came in. This took months, then I took it in and they were the wrong parts. Now it has been over a year and no word. The service department from prior routine service is horrible. I think the work they do is acceptable but the appointment making, picking up the vehicle, constant texts about how happy they are to serve is mind boggling.. Not a good experience. More

Service mis diagnosis On my Mercedes SL 600 they have missed diagnosed a service repair three times. It is cost over $7000 and they still will not give any compensation f On my Mercedes SL 600 they have missed diagnosed a service repair three times. It is cost over $7000 and they still will not give any compensation for their misdiagnosis they want another 5000 for new coils. I live 170 miles away they won’t even give me any type of compensation for the miles I’ve had to travel and load the car onto a trailer to bring back to their service department because their misdiagnosis . More

Try to buy a Mercedes, no sales call back Wanting to buy a new Mercedes could not find a sales person then once we did they never called us back we are interested in buying a new car and trad Wanting to buy a new Mercedes could not find a sales person then once we did they never called us back we are interested in buying a new car and trading in one of Our Cadillacs no one ever helped us. And then we asked about a certain car they said it was sold come to find out it wasn’t sold it all. More

Never thought I would buy brand New Sales people were outstanding, responsive and perceptive to my desires.After sales they took considerable time to help set up audio, Bluetooth and get Sales people were outstanding, responsive and perceptive to my desires.After sales they took considerable time to help set up audio, Bluetooth and get me operational and comfortable with the controls including follow up visits. The experience will encourage follow up business More

Patience paid off Brought my '15 Renegade Villagio (Sprinter 3500 Chassis 3.0l Turbo Diesel) in for the dreaded DEF light countdown. Had a 7:30 appointment, I'm an old Brought my '15 Renegade Villagio (Sprinter 3500 Chassis 3.0l Turbo Diesel) in for the dreaded DEF light countdown. Had a 7:30 appointment, I'm an old hippie...luke warm reception. Sprinter tech was a no show for several hours, communication could have been better. Caught a shuttle ride to wait out the process. Was notified they'd need it overnight and some add'l road miles would be necessary. Contents of the 25'er were strewn about, appeared to have been cowboy'd a bit. Maybe I'm overprotective our $130K+ 2nd home. Regardless, I got the call around 2 the next day that she was all fixed. They did a great job to diagnose and replace older gen. failed NOX sensors. Received a better reception when picking it up (wife in tow may have precipitated that) ;) All covered under warranty, cost me 1/2 a tank of fuel for the "testing". All in all..that's pretty cool. Taking a star away as I thought communication could have been more timely, and the road miles should have been driven with a little more care. I'll go back if and when I need service/maintenance and be glad to work with Leland. Hope this review proves helpful to someone on the fence. More

My experience This was a great experience, I was told that they would take care of me and they were. Professional and courteous throughout the entire process. I This was a great experience, I was told that they would take care of me and they were. Professional and courteous throughout the entire process. I feel very Comfortable Calling about any concerns or question. Good job everyone, and thank you Carmen More