Mercedes Benz of Albuquerque

Sale was rushed so they could show it on their Sept. books. The car was not ready when they sent it home with us. Problems…not detailed, windows not tinted, no way to pay for it. So I have spent all da books. The car was not ready when they sent it home with us. Problems…not detailed, windows not tinted, no way to pay for it. So I have spent all day Monday sitting in Mercedes waiting room while they tinted the windows. I am back two days later sitting here waiting for them to fix the high beams which are not working properly and a window not working properly. No one has given me an introduction to the car as I was promised. I live over 30 miles from the dealership and they have no loaner for me so I have so far wasted two whole days of my time. I would recommend the dealership based on the purchase of my previous Mercedes. I eventually paid cash but I was encouraged to finance it and pay it off three days later when funds were available. More

Lost the serpentine belt on my 1993 300CE SportLine on my way to watch fireworks on Thursday, July 4th. Got it towed to Mercedes-Benz of Albuquerque and left my car keys in the night drop. Next morning, I ge way to watch fireworks on Thursday, July 4th. Got it towed to Mercedes-Benz of Albuquerque and left my car keys in the night drop. Next morning, I get a call with an estimate and they had it ready that afternoon. I could not have asked for better service! More

Great Representatives at the service department, Kayla who assisted me with my repairs maintains stellar customer service through the whole experience. who assisted me with my repairs maintains stellar customer service through the whole experience. More

I have had great experiences with the service department here. My aged Audi needed serving but I was almost ready to buy a new car. When I realized what the car needed I decided to change direction and pu here. My aged Audi needed serving but I was almost ready to buy a new car. When I realized what the car needed I decided to change direction and purchase a new one. The service department sent me over to sales and both were very helpful. I AM WRITING ABOUT AUDI SERVICE AND SALES. More

Very friendly and always very professional. They are also very quick with the turn around They are also very quick with the turn around More

Service was great everything was completed satisfactorily. however it was very difficult to reach my Service Advisor to know when my Q5 would be ready. at one point after not receiving a cal satisfactorily. however it was very difficult to reach my Service Advisor to know when my Q5 would be ready. at one point after not receiving a call back I was on hold for more than 20 minutes More

Very good and efficient service. Leland Hahn has always done a very good job for us. Leland Hahn has always done a very good job for us. More

Always appreciate the prompt and courteous service we get from the Audi service team. Analysis is thorough and my A4 is well taken care of. from the Audi service team. Analysis is thorough and my A4 is well taken care of. More

The service group was great, they made sure all my requested service needs were met and provided a great loaner car while my car was being serviced. requested service needs were met and provided a great loaner car while my car was being serviced. More

GREAT CUSTOMER SERVICE! We were traveling with a 2025 EKKO Sprinter/ Winnebago. A Shield was damaged somewhere along the way, actually dropped out. Luckily we found it :)). We were traveling with a 2025 EKKO Sprinter/ Winnebago. A Shield was damaged somewhere along the way, actually dropped out. Luckily we found it :)). We called MCA and they got us right away and was able to repair it in a timely manner so we could get back on the road. Hope to find a Service Center up in the Portland OR area that will be that responsive. Shout out to Javier & Kayla. More