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Mercedes Benz of Albuquerque

Albuquerque, NM

4.7
3,958 Reviews

8920 Pan American Fwy NE

Albuquerque, NM

87113

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Showing 3,958 reviews

May 11, 2026

The estimated time for completed service was spot on. Javier is incredibly helpful and made the experience very pleasant. More

by INBOXLDCCG4.11.US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
May 11, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review! I'm thrilled to hear that your service experience at Mercedes Benz of Albuquerque met your expectations and that Javier was able to assist you effectively. I appreciate your kind words and we hope to see you again soon! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

May 09, 2026

The employees have always been very helpful every time I have been at the dealership. If I have to stay, they are always checking on me to see if I need anything. More

by elaineeashton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nile Reneker, Javier Montes
May 10, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review, Elaine! I truly appreciate your kind words about our team at Mercedes Benz of Albuquerque. It's great to hear that our employees have been helpful and attentive during your visits. We look forward to welcoming you back next time! Sincerely, Michael Murchio Sales Manager mmurchio@mercedesabq.com

May 08, 2026

Very good experience and service. My S550 was serviced with multi-point check and with good results. Service advisor Kala Anderson is very knowable and professional; she documented my More

by ALKWANMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kala Anderson, Service advisor
May 09, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review! I'm pleased to hear that you had a very good experience at Mercedes Benz of Albuquerque and that your Mercedes Benz S550 received excellent service. It's great to know that Kala's professionalism and expertise made a positive impact on your visit. I appreciate you taking the time to share your feedback, and we look forward to assisting you again in the future! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

May 08, 2026

We took delivery of my wife's new Macan GTS on Wednesday with Mike Gomez. It was a very satisfying experience and we enjoyed it tremendously. Everyone was so nice and courteous to us. And the ca More

by MONTOYA.HARN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Great job by Mike Gomez. Five stars.
May 09, 2026 -

Mercedes Benz of Albuquerque responded

Harn, thank you for your wonderful feedback! I'm delighted to hear that you and your wife had such a satisfying experience while taking delivery of the Macan GTS. It’s great to know that Mike and the team made you feel welcomed and that you're enjoying your beautiful new car. I appreciate your kind words, and we hope to see you again at Mercedes Benz of Albuquerque! Sincerely, Michael Murchio Sales Manager mmurchio@mercedesabq.com

May 07, 2026

Service was excellent as usual. Wait time was also okay and I had coffee and soda while I waited. I was approached by a salesperson but told him I wasn't ready to trade in my car More

by ACGM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Montes
May 08, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review! I'm delighted to hear that you experienced excellent service during your visit to Mercedes Benz of Albuquerque. It’s great to know you enjoyed the refreshments while waiting. If you have any questions or need assistance in the future, feel free to reach out. We look forward to seeing you again! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

May 06, 2026

I recently brought my Polar White 2021 Mercedes-Benz GLA 35 AMG, “I call him Polar Bear,” into Mercedes-Benz of Albuquerque for service, and I wanted to recognize Leland for the excellent experience. Lelan More

by CRAIGNORVELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LeLand Haun
May 06, 2026 -

Mercedes Benz of Albuquerque responded

Thank you so much for your awesome review, Craig! I’m delighted to hear about your excellent experience with Leland at Mercedes-Benz of Albuquerque. It’s fantastic to know that he provided you with attentive and professional service for your Polar White 2021 Mercedes-Benz AMG GLA 35, “Polar Bear.” Our team appreciates your recognition of his efforts, and we’re glad he made the process smooth and customer-focused. We look forward to seeing you again for your future service needs! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

May 05, 2026

The experience of acquiring a new 2026 GLE350 was fantastic. From the salesperson to the Finance manager to the Delivery Specialist to the Internet Sales manager to the sales manager, the entire pro More

by s.m.shaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, John Trujillo, Brandon Maese, Aidan Woods, Cassandra Saiz, and Kayla Anderson
May 06, 2026 -

Mercedes Benz of Albuquerque responded

Thank you so much for your wonderful review! I am thrilled to hear that your experience acquiring the new 2026 Mercedes-Benz GLE350 was fantastic. We strive to provide exceptional service, and it's great to know that you felt supported throughout the entire process. I appreciate your kind words, and we look forward to seeing you again soon! Sincerely, Michael Murchio Sales Manager mmurchio@mercedesabq.com

May 02, 2026

Lionel is a very good service advisor. Provides timely updates regarding vehicle status and very responsive as well More

by ASESPERANZATE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lionel Kinsel
May 02, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your kind words! I’m so glad to hear that Lionel provided you with excellent service and timely updates regarding your vehicle. At Mercedes-Benz of Albuquerque, we strive to ensure that our customers have a great experience, and it’s wonderful to know that Lionel made a positive impact. We look forward to seeing you again soon! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

May 01, 2026

The service department is a great team. No matter who I work with, if they are not working, there teammates will pick up the call. This is impressive as very few service departments has don More

by 051755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar, Javier Montes
May 02, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your kind words! I truly appreciate your recognition of our service team at Mercedes-Benz of Albuquerque. It's great to hear that you had a positive experience with Oscar and our staff's teamwork. We look forward to assisting you again in the future! Sincerely, Greg Goodman Service Manager ggoodman@mercedesabq.com

May 01, 2026

Very accommodating and outstanding sales and support staff! Bryce and Cassandra in particular. Vehicle was shipped to me and arrived in flawless condition, Highly recommend this dealership! More

by FINAZZONICOLAS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bryce Moen; Cassandra
May 02, 2026 -

Mercedes Benz of Albuquerque responded

Thank you for your wonderful review, Nicolas! I’m thrilled to hear that you found my sales and support staff, especially Bryce and Cassandra, to be accommodating and outstanding. It's great to know your vehicle arrived in flawless condition. I appreciate your recommendation, and we look forward to assisting you at Mercedes Benz of Albuquerque in the future! Sincerely, Michael Murchio Sales Manager mmurchio@mercedesabq.com

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