
Mercedes Benz of Albuquerque
Albuquerque, NM
Filter Reviews by Keyword
By Type
Showing 3,540 reviews
Bought what wee believed to be one of the world's best cars, ony to find the dealer has midiocre service. One exception -- Javier is the best! He needs to be valud above the rest, by far. cars, ony to find the dealer has midiocre service. One exception -- Javier is the best! He needs to be valud above the rest, by far. More
Professional, able to get car in for service within 5 days. Team was great, but cost for service bit expensive reason for 4 stars. My Audi q5 runs great. days. Team was great, but cost for service bit expensive reason for 4 stars. My Audi q5 runs great. More
Excellent purchase experience. Friendly, helpful, car was delivered early and ready on time. I worked with David in Sales to get exactly the Audi I wanted. Great Service. Friendly, helpful, car was delivered early and ready on time. I worked with David in Sales to get exactly the Audi I wanted. Great Service. More
Was told to dropped off Sprinter at another location for a recall. The Tech was rude and seemed to be bothered we were there. We then received an estimate by e-mail that was not just over priced but would b a recall. The Tech was rude and seemed to be bothered we were there. We then received an estimate by e-mail that was not just over priced but would be considered to be xxxx. Labor prices were over 3000% higher than other shops and parts way over priced as well. We then called and advised service we would just pick up the van and if we needed to go to the main location or just go to where we dropped it off at and we were told to just pick it up from where we dropped it off, only to find out the same rude tech told us we had to go to the main location to get paper work and keys. More
Paul Franchini at the Audi service dept. is professional and very helpful. It’s nice to work with someone who always has the customer’s best interest in mind. For that reason I will continue is professional and very helpful. It’s nice to work with someone who always has the customer’s best interest in mind. For that reason I will continue to go back for services!! More
Overpriced, underdelivered. Showed up the morning after the car was "done". It was at another facility and still hadn't been test driven. An hour later I finally got underway Showed up the morning after the car was "done". It was at another facility and still hadn't been test driven. An hour later I finally got underway. $900 for a rear brake job is ridiculous. $1,500 for a front brake job is laughable. $3,000 for tires is completely absurd. I'll find better service for less money elsewhere. More
Freddy was great! He made sure that I was able to take the shuttle and go home during my 3 hr service. Shuttle driver John was also great! He made sure that I was able to take the shuttle and go home during my 3 hr service. Shuttle driver John was also great! More
Absolutely superb. I worked with Paul Franchini for this visit, Julie Weddle on a previous visit, and a few of your technicians (names I can't remember, sorry) - but in I worked with Paul Franchini for this visit, Julie Weddle on a previous visit, and a few of your technicians (names I can't remember, sorry) - but in total, just a great cadre of folks you have there. They're incredibly knowledgeable, professional, and operate with a "can do" attitude. More