Mercedes Benz of Albuquerque

Everyone was very nice. Leland, my service advisor, was very nice. All of the service advisors go out of their way to be kind. Thank you for making that service appointme Leland, my service advisor, was very nice. All of the service advisors go out of their way to be kind. Thank you for making that service appointment as pleasant as possible. Very respectful! More

Service was completed within a reasonable time frame. Unfortunately, the Service Advisor (Javier Montes) and Service Manager (Greg) didn't follow up as promised. I delivered my vehicle on a Monday and Unfortunately, the Service Advisor (Javier Montes) and Service Manager (Greg) didn't follow up as promised. I delivered my vehicle on a Monday and was told by Javier that a diagnostic evaluation would be made the next day (Tuesday and I would be notified), I didn't hear anything until I made a call to the service Manager on Friday, of which I left Greg a message on his answering machine that I would like to speak with him. Not sure if it was by coincidence or if it was just played off, approximately an hour later, Javier called me with an update of estimated cost and diagnosis of which I agreed to the repair, but only after talking with the lead technician/mechanic, he also told me he would be emailing service recommendation(s), of which I never received. However, the recommendations were listed on the billing and repair statement. Greg did attempt to call me and left me a quick message to call him back, I did call back only to once again leave him a message, I understand this can happen, I left a simple tag and you're it, message. I never spoke with Greg, he didn't, nor has he followed back up with my concern. I real issue is the lack of follow-up, if one says something is to be done, I simply expect it be done, if the action couldn't be accomplished as promised, a simple email or quick phone call would have been appreciated. Steve Sanchez 505-459-5227 More

Very positive experience - had two issues with our van that Steve Carvalho and the service team handled very professionally and accomodated the fact we were traveling and needed help 1,800 miles from home that Steve Carvalho and the service team handled very professionally and accomodated the fact we were traveling and needed help 1,800 miles from home. Recommend highly ... More

Super Great! The place is immaculate, the people are nice and the service was fast and perfect. Tom came and introduced himself to me, the owner, and it was a ver The place is immaculate, the people are nice and the service was fast and perfect. Tom came and introduced himself to me, the owner, and it was a very cool conversation! I should have taken him up on his offer to drive the beauty in the show room, but I was pressed for time. Next time for sure ! Thanks so much ! oh and Lionel was awesome as well ! More

The service was good. The only issue I had was when I picked up the car. There was a warning light displayed immediately when I turned on the car. I would’ve thought that The only issue I had was when I picked up the car. There was a warning light displayed immediately when I turned on the car. I would’ve thought that the dealership would’ve seen that before they brought the car around. This caused additional waiting time for me after I was told that the car was ready. This is minor just speaks to attention to detail. More

service took much longer than expected and needed to wait 3 hours on saturday for the repair 3 hours on saturday for the repair More

Nathan Hodgeons was exceptional and his commitment to the customer was outstanding. Based on my experience, I will be back in the future and I will highly recommend your dealership to friends and family. Gus customer was outstanding. Based on my experience, I will be back in the future and I will highly recommend your dealership to friends and family. Gus in the Service Dept was awesome also! More

This is what a luxury brand service department should strive to be. Respectful, patient in explaining, clean, and all the luxuries you'd expect. strive to be. Respectful, patient in explaining, clean, and all the luxuries you'd expect. More

Javier did a great job - very responsive and helped get the vehicle ready before the following day so I didn't have to drive back to Socorro in the wind storm. the vehicle ready before the following day so I didn't have to drive back to Socorro in the wind storm. More

Service experience was perfect. Work completed earlier than promised. Good recommendations for rodent problem. Excellent service advisor. Work completed earlier than promised. Good recommendations for rodent problem. Excellent service advisor. More