Mercedes Benz of Albuquerque

Service department was friendly and quick to diagnose our issue. They got us back on the road quickly even without an appointment. Javier was excellent! issue. They got us back on the road quickly even without an appointment. Javier was excellent! More

Superb service and excellent attention to ge us back on the road in our RV.' Javier Montes was very helpful and gave us the best service we could have expected. Top notch service department with friendly the road in our RV.' Javier Montes was very helpful and gave us the best service we could have expected. Top notch service department with friendly and professional folks to take care of your service needs. BRAVO ! More

I made an appt to bring my Audi Q7 in for an issue I was having. This is my second n Audi Q7, aned I have been using your service dept for 12 years. This is the first time I have ever ad a disappointing having. This is my second n Audi Q7, aned I have been using your service dept for 12 years. This is the first time I have ever ad a disappointing experience. It took 3 weeks to get the appt, but I arrived for my appt on time. I live in Ruidoso! I did get a loaner, which was great, but did not get my car back for a week and a day. I was told that you were short of mechanics, and that they had other appointments to take care of...but I had an appointment as well! When I got the car back,I was told it was fine and needed nothing. (I was getting an alert from the car that I needed oil very 2 months. More

Attentive to what I was looking for in a used vehicle. Great job, Audi! Thank you Great job, Audi! Thank you More

Great professional customer service Leland always delivers above and beyond customer service Carrie can count on! delivers above and beyond customer service Carrie can count on! More

Lost the serpentine belt on my 1993 300CE SportLine on my way to watch fireworks on Thursday, July 4th. Got it towed to Mercedes-Benz of Albuquerque and left my car keys in the night drop. Next morning, I ge way to watch fireworks on Thursday, July 4th. Got it towed to Mercedes-Benz of Albuquerque and left my car keys in the night drop. Next morning, I get a call with an estimate and they had it ready that afternoon. I could not have asked for better service! More

Sale was rushed so they could show it on their Sept. books. The car was not ready when they sent it home with us. Problems…not detailed, windows not tinted, no way to pay for it. So I have spent all da books. The car was not ready when they sent it home with us. Problems…not detailed, windows not tinted, no way to pay for it. So I have spent all day Monday sitting in Mercedes waiting room while they tinted the windows. I am back two days later sitting here waiting for them to fix the high beams which are not working properly and a window not working properly. No one has given me an introduction to the car as I was promised. I live over 30 miles from the dealership and they have no loaner for me so I have so far wasted two whole days of my time. I would recommend the dealership based on the purchase of my previous Mercedes. I eventually paid cash but I was encouraged to finance it and pay it off three days later when funds were available. More

I have had great experiences with the service department here. My aged Audi needed serving but I was almost ready to buy a new car. When I realized what the car needed I decided to change direction and pu here. My aged Audi needed serving but I was almost ready to buy a new car. When I realized what the car needed I decided to change direction and purchase a new one. The service department sent me over to sales and both were very helpful. I AM WRITING ABOUT AUDI SERVICE AND SALES. More

Service was great everything was completed satisfactorily. however it was very difficult to reach my Service Advisor to know when my Q5 would be ready. at one point after not receiving a cal satisfactorily. however it was very difficult to reach my Service Advisor to know when my Q5 would be ready. at one point after not receiving a call back I was on hold for more than 20 minutes More

Very friendly and always very professional. They are also very quick with the turn around They are also very quick with the turn around More