Mercedes Benz of Albuquerque

Service department is more concerned about quick turnaround rather than adequately diagnosing a vehicle and being thorough. Hit or miss with service advisors. Tricky on the hurdles of getting a loan turnaround rather than adequately diagnosing a vehicle and being thorough. Hit or miss with service advisors. Tricky on the hurdles of getting a loaner and coordinating the shuttle times. More

Excellent service from Paul Franchini in the Audi Service Department. Thank him again for me. Department. Thank him again for me. More

Negotiated deal was changed significantly when we met with the finance manager. Had to renegotiate all over again. What should have been a 2 hr process took over Five hours. with the finance manager. Had to renegotiate all over again. What should have been a 2 hr process took over Five hours. More

My experience at Mercedes Benz of Albuquerque was fantastic, as always. The staff and the product are phenomenal, as always. It’s why I constantly keep coming back for more. I can’t recommend this de fantastic, as always. The staff and the product are phenomenal, as always. It’s why I constantly keep coming back for more. I can’t recommend this dealership enough. Top notch! Thank you! More

My purchase was a Porsche Cayman S. My experience was mostly good but severely impacted by an event that was (yuk) only explained by, "The clerk who received a check from your lender s My experience was mostly good but severely impacted by an event that was (yuk) only explained by, "The clerk who received a check from your lender saw only one 'borrower' on the check, so assumed (incorrectly) that I was the only Buyer/Owner." Obviously, Ownership is defined only by Buyer's Order Agreement. Earlier, I had emailed my salesperson with notification of both my wife and I should be listed as Buyers. When I picked up the Cayman S, I was given a second (incorrect) Buyer's Order Agreement with me as the only Buyer and told (incorrectly) that I could get this dealership error corrected at MVD. It is never a Buyer's responsibility to correct a dealership error. Is that not obvious? So after a month of my irritation, phone calls and emails, we Buyers finally received a correct registration from MVD and our lender finally received a correct Title. Who should I bill for my unnecessary time and labor? Why did we choose our lender? Our interest rate is 4.99% Sincerely, Mr Lynn and Ms Surasvadee Scheller More

Prompt service. Shuttle service. Good help with technology. Only problem was having to write fifteen words! Really??? Shuttle service. Good help with technology. Only problem was having to write fifteen words! Really??? More

Mercedes-Benz of Albuquerque has always taken care of all our needs. Lionel takes care of us! our needs. Lionel takes care of us! More

Unsatisfied with my tire replacement. Sent email with photos to service mgr on 10.13.23 Sent email with photos to service mgr on 10.13.23 More

In all of the years we have worked with this dealership, they have always been excellent. Attentive and knowledgeable. The care and understanding of any issues is exemplary. The work done to keep our vehicl they have always been excellent. Attentive and knowledgeable. The care and understanding of any issues is exemplary. The work done to keep our vehicle top notch is but one of many reasons we keep coming back. More

I am appreciative for the borrowed car. However, I was promised my car back at 1:00 and at 3:30 it was still on line for a wash! Nor cool! However, I was promised my car back at 1:00 and at 3:30 it was still on line for a wash! Nor cool! More