Mercedes-Benz of Alexandria - Service Center

Their idea is to take you to cleaners. Needed EGR valve replace. They were to Lazy to take the old EGR out, Said needed new head instead. I told them how to take it out they refused. Needed EGR valve replace. They were to Lazy to take the old EGR out, Said needed new head instead. I told them how to take it out they refused. All they know is how to write large cost estimates, RIP off. More

Love getting my E43 service at Alexandria Mercedes dealersh Mr jack lindeman is my guy at Alexandria Mercedes dealership I must say all staff are really nice but for past 3 years I been working with jack he h Mr jack lindeman is my guy at Alexandria Mercedes dealership I must say all staff are really nice but for past 3 years I been working with jack he has so much knowledge when it comes to Mercedes Benz I could remember once my last lease ended I was thinking of getting into a Bmw after talking to him I went a test drive a M3 and all could remember him telling me Mercedes Benz is in a different class and that's really what made me to go back and lease my E43 AMG once again thanks for everything Mr lideman. More

Excellent Advice and Service I have been dealing with Alexandria Mercedes Benz for at least 6 years and have had the best service. Mr Malike Sallieu has always given me great advi I have been dealing with Alexandria Mercedes Benz for at least 6 years and have had the best service. Mr Malike Sallieu has always given me great advice and best deals. I would not change to go no where else but to Alexandria Mercedes. Then i purchased a new truck from Alexandria Mercedes Benz and the great customer service still continues. Thank you Malike and Team Alexandria. More

Annual service and brake service Great service, professional and knowledgeable. I Would highly recommend this service department to any of my family and friends. The loaner car proc Great service, professional and knowledgeable. I Would highly recommend this service department to any of my family and friends. The loaner car process was quick and easy More

Help with GLC 300 Brake Squeal This review is about the service provided by CEASAR in trying to get the brake squeal fixed on my 2017 GLC 300. CEASAR was very accommodating and app This review is about the service provided by CEASAR in trying to get the brake squeal fixed on my 2017 GLC 300. CEASAR was very accommodating and appologetic about the problem and the fact that Mercedes had not yet found a fix for the problem that is apparently common in the GLC 300. I went to the dealership not less than 3 times before CEASAR recommended I call Mercedes Benz USA Customer Care. They were very responsive and helpful, calling me back several times until it was confirmed that the parts to deal with the problem were available. Despite the disappointment in Mercedes for having this problem in the first place - I can’t fault CEASAR for it - he was patient when I wasn’t and in the end - the problem (fingers crossed) is fixed. More

Service A and safety check Excellent service coupled with professional advice. Accomplished all requested service well ahead of need and promised time. Reviewed all charges and Excellent service coupled with professional advice. Accomplished all requested service well ahead of need and promised time. Reviewed all charges and provided rationale for each item. Arranged for loaner vehicle and called to advise me of progress as well as when the auto was available for pickup. More

Just exelent I love this place and its service since the first day, I get quality and friendly environment. It is a pleasure to deal with this dealer I love this place and its service since the first day, I get quality and friendly environment. It is a pleasure to deal with this dealer More

Excellent customer service Nick picked up for George, who is my normal service advisor, who was on vacation. Brought my GLC in for a couple recalls. Work performed in a timely m Nick picked up for George, who is my normal service advisor, who was on vacation. Brought my GLC in for a couple recalls. Work performed in a timely manner and they had a rental MB ready to go for me! More

Mercedes Benz of Alexandria We purchased our vehicle at MB of Alexandria and have brought it in for service there. Our most recent experience with George Boatwright was excelle We purchased our vehicle at MB of Alexandria and have brought it in for service there. Our most recent experience with George Boatwright was excellent. He took great care of us, kept us informed as there were a few items that needed to be ordered, and took care of an issue that we’ve been struggling with since purchasing the vehicle in June 2017. Thanks George! More

Outstanding Sales Associate !!!! Kathy Pines was the perfect match to help me select my 5th Mercedes Benz; four purchased from this dealership. I liked her friendly, professional sty Kathy Pines was the perfect match to help me select my 5th Mercedes Benz; four purchased from this dealership. I liked her friendly, professional style of listening and supporting the complete sale. More