Mercedes-Benz of Alexandria - Service Center

Great service Best MB SERVICE! Mr Jack Lindeman was awesome! He explained everything what my car needs, the recall & warranties . Gave me a great loaner! The entire Best MB SERVICE! Mr Jack Lindeman was awesome! He explained everything what my car needs, the recall & warranties . Gave me a great loaner! The entire MB EMPLOYEES were very nice! This is now my MB place😊 More

Thorough and professional Service was thorough and the service advisor was both pleasant and professional. They performed only the service needed at this time and suggested a l Service was thorough and the service advisor was both pleasant and professional. They performed only the service needed at this time and suggested a likely date for the next scheduled maintenance More

Excellent Service Experience Thanks to Chantall Kirby (Service Manager), Jack (Service Manager), Carlos (Technician), and the Shop Foreman at Mercedes-Benz Alexandria for repairin Thanks to Chantall Kirby (Service Manager), Jack (Service Manager), Carlos (Technician), and the Shop Foreman at Mercedes-Benz Alexandria for repairing a transfer case/planetary carrier issue with my car. After taking the car to the dealership and speaking with Chantall, she suggested that I take a test drive with Carlos, the Service Technician, so that I could identify the specific sound that I heard while driving. During the test drive, Carlos recommended a transmission flush. From there, Chantall worked with another Service Manager, Jack, and requested a diagnostic review. No fault codes. Chantall also researched bulletins on the issue. The issue was found and the part replaced, and today, I am thrilled to say that my car is in excellent working condition. The Service team at MBZ Alexandria are super stars! Thank YOU! More

Mercedes Benz of Alexandria My experience with Mercedes Benz Of Alexandria has been a pleasurable one every time. I took my 2017 Mercedes-Benz to several dealers for the same i My experience with Mercedes Benz Of Alexandria has been a pleasurable one every time. I took my 2017 Mercedes-Benz to several dealers for the same issue. Mercedes-Benz of Alexandria took their time in diagnosing the issue and then coming up with the proper solution to fixing the issue. Customer service has always been upscale and the whole experience has been puissant. I am totally looking forward to purchasing my next Mercedes from Mercedes Benz of Alexandria. I owe them that much More

Great Place! Had my car serviced here. I was pleased with the genuine professionalism and care for me and my vehicle. I will continue to have my vehicle serviced Had my car serviced here. I was pleased with the genuine professionalism and care for me and my vehicle. I will continue to have my vehicle serviced here. More

Great service at Mercedes Benz Alexandria Since moving from NewYork to Alexandria, we have had the opportunity to take our cars into Mercedes on South Pickett Street for service. We have never Since moving from NewYork to Alexandria, we have had the opportunity to take our cars into Mercedes on South Pickett Street for service. We have never been disappointed. Our latest experience was typical. Our check engine light was on and the service team, headed by our service rep David Getachew, would not give up until they discovered the problem. In the meantime, we were given a loaner to use. They finally discover the issue and we were on our way. Great service. David is knowledgeable, efficient, and gracious. Can't ask for more! More

Go to person for car needs. I always go to Mercedes Benz of Alexandria for when my two Mercedes need anything. Mr. Boatwright has excellent customer skills and has been my go to I always go to Mercedes Benz of Alexandria for when my two Mercedes need anything. Mr. Boatwright has excellent customer skills and has been my go to person for any car needs for the past couple of years. I appreciate his hard work and enthusiasm. Thank you. - Nooria More

Great service We normally work with Cesar and he is fabulous. He takes care of business. I never have to worry about standing around or poor service. I did not h We normally work with Cesar and he is fabulous. He takes care of business. I never have to worry about standing around or poor service. I did not have this level of service at the prior dealership I went to. It is certainly employee driven. Take care of your employees and they will take care of your customers. More

Great Service I've always received great service from the Alexandria Mercedes team, but Jack Lindeman gets the job done! His sincere dedication to his clients is am I've always received great service from the Alexandria Mercedes team, but Jack Lindeman gets the job done! His sincere dedication to his clients is amazing. More

Service department My experience in the service department has always been exceptional. My Service Rep Mr. Boatwright is always helpful and a pleasure to work with. I al My experience in the service department has always been exceptional. My Service Rep Mr. Boatwright is always helpful and a pleasure to work with. I always bring it in for a car wash. Never a long wait. More