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Mercedes-Benz of Alexandria - Service Center
Alexandria, VA
518 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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518 Reviews of Mercedes-Benz of Alexandria - Service Center
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April 23, 2018
Amazing My experience at Mercedes Benz of Alexandria is always amazing and excellent customer service. Especially my service advisor George Boatwright. I high My experience at Mercedes Benz of Alexandria is always amazing and excellent customer service. Especially my service advisor George Boatwright. I highly recommend this auto dealership to anyone. More
by Customer I.S.
Employees Worked With
George Boatwright
April 10, 2018
Top Notch Customer Service Mercedes Benz in Alexandria has top notch customer service especially my service advisor, Chantal Kirby. She kept me posted every step of the way as I Mercedes Benz in Alexandria has top notch customer service especially my service advisor, Chantal Kirby. She kept me posted every step of the way as I waited for my car. She also returned calls promptly when I left her messages in reference to future appointments. Thank you to the techs and the entire dealership for great customer service! More
by Mariedr25
Employees Worked With
Chantell Kirby
April 07, 2018
Excellent Service! Chantel did an awesome job of explaining every detail of what took place during our service vehicle! The whole staff there are awesome. A special shou Chantel did an awesome job of explaining every detail of what took place during our service vehicle! The whole staff there are awesome. A special shout out to Kathy Pines our sales rep she's always greets us when we come in for anything with a warm smile and great conversation! She is truly an asset to this dealership! More
by Owilliams1
Employees Worked With
Kathy Pines
April 05, 2018
My CLK.. I was unaware of this review service until I heard of if from one of the sales people. If so I would have sent a review at least 2 times by now.. both I was unaware of this review service until I heard of if from one of the sales people. If so I would have sent a review at least 2 times by now.. both David and George have helped me thought my REPAIR JOURNEY...David was very helpful. I had just lost my job my car seemed to be falling apart at the same time. I brought it in he (David) found the problems gave me a list and (David and George) worked with me until I was able to knock most of the issues off my list. They made sure I got the best prices on my repairs. They honored all estimates and they made sure if discounts were available I received them. Since I have been working they have worked with me to make sure the repairs are completed. I appreciate all of their help. More
by Sumerbabi
Employees Worked With
George Boatwright, David Getachew
April 04, 2018
Highly satisfied we never have to wait and they are truly professional in all aspects of service. They are always very competent in diagnostics of any issue we never have to wait and they are truly professional in all aspects of service. They are always very competent in diagnostics of any issue More
by Sheryl
Employees Worked With
I don't remember any of their names.
March 15, 2018
Service review I’ve had my Ml 350 for almost 6 years and all that time Jack Linderman has been my service advisor - he goes over and beyond to make sure his customer I’ve had my Ml 350 for almost 6 years and all that time Jack Linderman has been my service advisor - he goes over and beyond to make sure his customers are well pleased with their vehicle- he deserves an excellent rating . Al Daniels deserves an excellent rating as well More
by Abby
Employees Worked With
Al Daniels, Jack Lindeman
March 15, 2018
Service Review I was extremely satisfied with the customer service I received at Mercedes Benz of Alexandria. Jack was my service provider and he did a phenomenal jo I was extremely satisfied with the customer service I received at Mercedes Benz of Alexandria. Jack was my service provider and he did a phenomenal job at easing my mind and the worries I had regarding my car. Not only did he show great patience and care for me/my service needs, but he truly listened and had my best interest in mind, which I greatly appreciated. Aside from his professionalism, his approach in dealing with customers is truly genuine and it's that kind of authenticity that keeps me coming back-a beautiful soul to say the least. More
by shayda
Employees Worked With
Jack Lindeman
March 14, 2018
Brake Light needed repair I always get fabulous s service at this dealership. Everyone is courteous and remembers my name. Another reason why I love owning a Mercedes Benz. I always get fabulous s service at this dealership. Everyone is courteous and remembers my name. Another reason why I love owning a Mercedes Benz. More
by LuvmyBenz
Employees Worked With
Jack Lindeman
March 14, 2018
Great service and very good work. Fortunately for me my service was still under warranty. However not only was the rear camera fixed but an issue was found with the suspension and fixe Fortunately for me my service was still under warranty. However not only was the rear camera fixed but an issue was found with the suspension and fixed to perfection. Malike was very helpful! More
by kello13
Employees Worked With
Malike Sallieu
March 12, 2018
Reliable George has been the best guy I’ve worked with thus far from Mercedes. He remembers me and keeps me up to date on my car. George has been the best guy I’ve worked with thus far from Mercedes. He remembers me and keeps me up to date on my car. More
by Mrs.Howard
Employees Worked With
George Boatwright
